Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Bower

Round Mountain,CA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

TeleTech Holdings
Greeley, CO
02.2011 - 12.2012
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified needs of customers promptly and efficiently.

Unloader

Walmart
Loveland, CO
10.2008 - 07.2010
  • Collaborated with team members to ensure timely completion of tasks.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Unloaded parcels from truck with care to avoid damage.
  • Ensured cleanliness and orderliness of the unloading area to maintain a safe working environment.
  • Transported goods between storage areas utilizing wheeled carts or dollies safely and efficiently.
  • Followed all safety regulations when handling heavy materials.
  • Adapted quickly to varying types of merchandise and unloading challenges.
  • Unloaded incoming shipments and placed items onto designated pallets or shelves.

Cashier

7-11 Convenience Store
Longmont, CO
09.2007 - 07.2010
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers promptly and responded to questions.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed sales transactions to prevent long customer wait times.
  • Stocked shelves with merchandise when needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Followed company security procedures for handling large sums of money.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned items and checked pricing on cash register for accuracy.
  • Operated equipment and machinery according to safety guidelines.

Customer Service Representative

Semperian
Greeley, CO
01.2005 - 08.2006
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Updated databases with new and modified customer data.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Concessions Worker

Regal Cinemas
Longmont, CO
03.2001 - 11.2003
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Assisted customers in selecting items, taking orders, and providing recommendations.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Resolved customer complaints in a professional manner.
  • Scrubbed and polished counters to remove debris and food.
  • Measured ingredients according to specified recipes to reduce waste.
  • Monitored expiration dates on food items for freshness assurance.
  • Stocked concession stands with supplies and food items.
  • Operated point-of-sale systems efficiently and accurately.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Cleaned concession area including counters, floors, equipment, and utensils.
  • Pleasantly served fresh food and beverages to customers at concession stand.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Followed company procedures for opening and closing concession stands.
  • Prepared items according to written or verbal orders, working on several different orders.
  • Restocked merchandise when needed throughout the day.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Received orders and fulfilled orders quickly and efficiently.
  • Answered patron questions about menu items, pricing and potential food allergy risks.

Front End Courtesy Clerk

Sonic
Loveland, CO
08.2000 - 04.2001
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Maintained a safe work environment by adhering to all safety protocols set forth by the company.
  • Recorded accurate inventory counts at the end of each shift.
  • Answered customer inquiries in a timely manner.
  • Greeted and assisted customers to foster positive experiences.
  • Greeted customers and provided excellent customer service.
  • Answered customer questions regarding product availability, pricing, promotions.
  • Answered questions about current, seasonal and special sales.
  • Restocked shelves as needed throughout the day.
  • Resolved customer complaints and issues to promote overall satisfaction and improve service.
  • Established good working relationships with other departments to promote smooth flow of products and services throughout store.
  • Followed opening and closing procedures as outlined by management.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Performed additional duties as requested by supervisor or manager.
  • Organized the front end of store to maintain a clean and orderly appearance.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Courtesy Clerk

King Soopers
Loveland, CO
08.1999 - 02.2001
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Provided excellent customer service by answering questions and addressing concerns.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Took unwanted items from checkout to proper location.
  • Assisted customers with product selection and answered questions about store policies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Directed customers to product locations throughout store to help find requested items.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Performed price checks for customers upon request.
  • Promptly responded to customer requests or complaints in an appropriate manner.
  • Escorted customers to desired merchandise location.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Operated a cash register to process payments from customers.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Organized promotional displays to attract customers' attention.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.

Education

High School Diploma -

Living Work Academy
Loveland, CO
07-2001

Skills

  • Complaint resolution
  • Strong teamwork
  • Decision-making
  • Calm demeanor
  • In-store support
  • Tactful and diplomatic
  • Multi-task
  • Money handling
  • Service standard compliance
  • Adaptability and flexibility
  • Multitasking and organization

Timeline

Customer Service Representative

TeleTech Holdings
02.2011 - 12.2012

Unloader

Walmart
10.2008 - 07.2010

Cashier

7-11 Convenience Store
09.2007 - 07.2010

Customer Service Representative

Semperian
01.2005 - 08.2006

Concessions Worker

Regal Cinemas
03.2001 - 11.2003

Front End Courtesy Clerk

Sonic
08.2000 - 04.2001

Courtesy Clerk

King Soopers
08.1999 - 02.2001

High School Diploma -

Living Work Academy

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Melissa Bower