Melissa Bowman
East Granby,CT
Summary
Healthcare professional with expertise in patient scheduling and insurance verification. Proven ability to foster strong relationships with providers and patients. Focused on enhancing workflow efficiency and resolving scheduling conflicts through effective communication and problem-solving.
Overview
26
26
years of professional experience
Work History
MRI Scheduling Coordinator
Akumin at Mercy Medical Center
Springfield, MA
01.2007 - Current
- Coordinated patient scheduling
- Collected accurate patient demographics, insurance, medical history, and prior imaging.
- Screened patients for MRI safety.
- Verified that patients had proper insurance coverage and authorization prior to appointment scheduling.
- Reviewed orders for appropriate coding, caught errors, and contacted providers for revisions based on radiologists' protocols.
- Collaborated with medical staff to prioritize urgent cases and optimize workflow.
- Coordinated procedures and staff for pacemaker monitoring, biopsies, arthrograms, etc.
- Developed and maintained strong relationships with healthcare providers and patients.
- Trained new staff on scheduling protocols and system usage for consistency.
- Resolved scheduling conflicts through effective problem-solving and communication skills.
- Responded promptly to all customer inquiries regarding pre- or post-scan issues.
- Developed strategies for improving efficiency within the scheduling process.
ER Registration Clerk
Halifax Health Medical Center
Daytona Beach, Florida
10.2004 - 09.2006
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collected patient information and verified insurance details for emergency admissions.
- Assisted medical staff by preparing patient charts and ensuring accurate data entry.
- Responded promptly to telephone inquiries from patients, families, and staff members.
- Collected co-payments and other payments from patients.
- Ensured that all relevant information was entered into the system before discharging a patient.
- Assisted in training new registrars on departmental policies and procedures.
Restaurant Hostess
Applebee's
Port Orange, Florida
10.2004 - 02.2005
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assigned tables based on server availability and guest preferences for efficient service.
- Provided menus and informed guests of daily specials to enhance dining experience.
- Coordinated with kitchen staff to manage guest flow during peak hours effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained cleanliness and organization of front entrance and waiting area at all times.
Hotel Front Desk Clerk
Courtyard by Marriott
Manchester, Connecticut
08.2003 - 08.2004
- Managed guest check-ins and check-outs efficiently.
- Assisted with room reservations, changes and cancellations.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Processed payments and maintained accurate financial records.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Assisted with room reservations, changes and cancellations.
Dietary/Nutrition Aide
Johnson Memorial Medical Center: Johnson Memorial Hospital
Stafford, Connecticut
09.1999 - 07.2004
- Assisted kitchen staff with food preparation and serving during meal times.
- Maintained cleanliness of dining areas, kitchen, and food storage spaces.
- Delivered meals to patients and ensured proper food handling procedures.
- Collaborated with dietitians to understand specific dietary needs for patients.
- Managed inventory of food supplies and reported shortages to supervisors.
- Helped patients select appropriate foods for prescribed diets, with help from a registered nutritionist.
- Reviewed patient food allergies, calculated diet and restricted food choices from menu.
- Recorded patient menu selections for kitchen preparation.
Education
Some College (No Degree) - Medical Assistant
Asnuntuck Community College
Enfield, CTSome College (No Degree) - Hospitality Management
Manchester Community College
Manchester, CTHigh School Diploma -
Somers High School
Somers, CT06-2002
Skills
- Patient scheduling
- Insurance verification
- Healthcare collaboration
- Time management
- Problem solving
- Attention to detail
- Workflow coordination
- Teamwork and collaboration
- Strong work ethic
- Effective multitasking
- Customer service and support
- Verbal and written communication
- EMR systems
- Proficient in Intergy, Epic, eCare Next, Updox and Meditech
References
References available upon request.
Timeline
MRI Scheduling Coordinator
Akumin at Mercy Medical Center
01.2007 - Current
ER Registration Clerk
Halifax Health Medical Center
10.2004 - 09.2006
Restaurant Hostess
Applebee's
10.2004 - 02.2005
Hotel Front Desk Clerk
Courtyard by Marriott
08.2003 - 08.2004
Dietary/Nutrition Aide
Johnson Memorial Medical Center: Johnson Memorial Hospital
09.1999 - 07.2004
Some College (No Degree) - Medical Assistant
Asnuntuck Community College
Some College (No Degree) - Hospitality Management
Manchester Community College
High School Diploma -
Somers High School