Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Boyd

New Castle,United States

Summary

Proven leader with a track record of enhancing operational efficiency and team performance at FedEx:Ground. Expert in forklift operations and inventory organization, coupled with exceptional problem-solving abilities. Achieved significant reductions in package damage rates, demonstrating a commitment to quality and safety. Skilled in fostering a collaborative work environment, leading to improved productivity and employee satisfaction.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Package Handler

FedEx:Ground
04.2021 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Assistant Store Manager

Burnett Pools and Spas
04.2019 - 08.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Closing Coordinator/Team Leader

National Link/Service Link
05.2003 - 10.2018
  • Delivered timely updates on closing statuses to enhance customer satisfaction.
  • Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
  • Ensured accuracy in financial calculations and legal requirements, maintaining a thorough understanding of current laws and regulations.
  • Contributed to the overall success of the team by maintaining a strong sense of professionalism and commitment to high-quality work at all times.
  • Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
  • Implemented time-saving processes by utilizing technology and software to automate repetitive tasks, allowing more focus on delivering personalized client service.
  • Collaborated with escrow officers to ensure a smooth closing process, proactively addressing potential roadblocks.
  • Reduced processing time for title searches by diligently reviewing property records and identifying discrepancies early in the transaction process.
  • Provided comprehensive pre-approval support for clients seeking financing solutions, effectively guiding them through lender options before initiating the closing process.
  • Contacted appropriate agencies to complete searches, order records, and obtain documents.
  • Demonstrated problem-solving skills in addressing any unexpected issues during closing, ultimately ensuring a successful outcome for all parties involved.
  • Contributed to increased team productivity levels through efficient task delegation among other team members when necessary.
  • Maintained up-to-date knowledge of industry trends, enabling accurate guidance for clients navigating the home buying process.
  • Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.

Assistant Manager

McDonald’s
01.2002 - 01.2003
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Manager

Chuck E Cheese
04.1998 - 01.2002
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

Arby’s
06.1989 - 04.1998
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Education

General -

Hope High School
Hope, AR
06.1987

Skills

  • Heavy Lifting
  • Warehouse Safety
  • Package unloading
  • Packaging
  • Loading and unloading
  • Stacking Packages
  • Truck loading and unloading
  • Label Reading
  • Pallet Jack Operation
  • Forklift Operation
  • Hand Truck Operation
  • Willing to Learn
  • Problem-Solving
  • Team Collaboration
  • Attention to Detail
  • Safety Precautions

Certification

Forklift certification

Title Insurance License for state of Pa and Indiana

Timeline

Package Handler

FedEx:Ground
04.2021 - Current

Assistant Store Manager

Burnett Pools and Spas
04.2019 - 08.2024

Closing Coordinator/Team Leader

National Link/Service Link
05.2003 - 10.2018

Assistant Manager

McDonald’s
01.2002 - 01.2003

Manager

Chuck E Cheese
04.1998 - 01.2002

Assistant Manager

Arby’s
06.1989 - 04.1998

General -

Hope High School

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Melissa Boyd