Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Boylston

Brooklyn,NY

Summary

Reliable employee seeking a challenging position, offering excellent communication skills and good judgement. Outstanding customer service and interpersonal skills. Highly organized, with great attention to detail. Highly motivated and able to work well with others.

Overview

9
9
years of professional experience

Work History

Security Officer

ASM Global
03.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Officer

Mulligan Security Corp
06.2023 - Current
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Manager on Duty

David’s Financial
01.2018 - 05.2020
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Center Consultant

Fedex Office
11.2015 - 06.2018
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
  • Implemented innovative solutions for process improvements, resulting in cost savings and enhanced service quality.
  • Assisted in driving sales growth by promoting additional services tailored to client needs.
  • Contributed insights during team meetings, helping improve strategies for better outcomes across the organization's goals.

Education

Business Management

Thomas Jefferson Highschool
Brooklyn, NY

Skills

  • Incident Reporting
  • CCTV Surveillance
  • Detail Oriented
  • Superior customer service
  • Emergency Response
  • Access Control

Timeline

Security Officer

Mulligan Security Corp
06.2023 - Current

Security Officer

ASM Global
03.2023 - Current

Manager on Duty

David’s Financial
01.2018 - 05.2020

Center Consultant

Fedex Office
11.2015 - 06.2018

Business Management

Thomas Jefferson Highschool

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Melissa Boylston