Melissa Bradley
East New Market,MD
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
15
15
years of professional experience
Work History
Owner
Bee's Concierge Services
East New Market, MD
03.2023 - Current
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Implemented organization methods based on customer specifications.
- Aided customers in identifying and procuring appropriate cleaning supplies for specific purposes.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
Restaurant Owner
The Locals Corner LLC
Secretary, MD
10.2023 - 08.2024
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Ensured compliance with local health codes and safety regulations.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Created promotions and special events to attract customers and boost sales.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
Housekeeper
Subcontractor
Various Locations, Eastern Shore
08.2013 - 03.2023
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Inspected furniture for damage or stains in between guest stays.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Ensured cleanliness of all necessary surfaces by cleaning bathrooms, kitchens, and dusting all areas.
- Provided personalized customer service based on clients' specific needs and requests.
Manager
The Phillip Stein Salon
Seaford, DE
09.2010 - 06.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with regulatory requirements and industry standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Greeted customers and provided excellent customer service.
- Helped maintain records of customer visits, including notes about services performed or products purchased.
- Scheduled client appointments using the computer system.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA06-2016
Associate of Science - Criminal Justice
Delaware Technical And Community College - Owens
Georgetown, DE06-2007
High School Diploma -
Seaford Senior High School
Seaford, DE06-2005
Skills
- Customer Relations
- Operations & Staff Management
- Program creation and implementation
- Health and safety compliance
References
References available upon request.
Timeline
Restaurant Owner
The Locals Corner LLC
10.2023 - 08.2024
Owner
Bee's Concierge Services
03.2023 - Current
Housekeeper
Subcontractor
08.2013 - 03.2023
Manager
The Phillip Stein Salon
09.2010 - 06.2015
Bachelor of Science - Interdisciplinary Studies
Liberty University
Associate of Science - Criminal Justice
Delaware Technical And Community College - Owens
High School Diploma -
Seaford Senior High School
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