Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Bragg

Ravenna,MI

Summary

Dedicated, motivated worker. Great communicator with positive rapport with team members and customers.

Overview

8
8
years of professional experience

Work History

Direct Support Professional

Hope Network Southeast
Nunica, MI
11/7/22 - Current
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Assisted individuals in development of social skills to become integrated in community.
  • Assisted individuals in learning and developing new skills.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.

Server/Bartender Shift Manager

Rum Runners
Ravenna, MI
11.2015 - 11.2022
  • Supervised cleanliness of guest service areas before, during and after service.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.

Housekeeper/ Assistant Manager

American House
Spring Lake, MI
05.2020 - 04.2021
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Sanitized bathrooms, kitchens and other germ-prone areas.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.

Education

High School Diploma -

Ravenna High School
Ravenna, MI
05.2000

Some College (No Degree) -

Muskegon Community College
Muskegon, MI

Skills

  • Behavior redirection
  • Community activities
  • Knowledge of state regulations
  • Transportation
  • Care plan management
  • Compassionate client care
  • Nutrition

Timeline

Housekeeper/ Assistant Manager

American House
05.2020 - 04.2021

Server/Bartender Shift Manager

Rum Runners
11.2015 - 11.2022

Direct Support Professional

Hope Network Southeast
11/7/22 - Current

High School Diploma -

Ravenna High School

Some College (No Degree) -

Muskegon Community College

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Melissa Bragg