Melissa Bragg
Ravenna,MI
Summary
Dedicated, motivated worker. Great communicator with positive rapport with team members and customers.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Hope Network Southeast
Nunica, MI
11/7/22 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
Server/Bartender Shift Manager
Rum Runners
Ravenna, MI
11.2015 - 11.2022
- Supervised cleanliness of guest service areas before, during and after service.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Implemented special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
Housekeeper/ Assistant Manager
American House
Spring Lake, MI
05.2020 - 04.2021
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Worked with speed and efficiency to meet all job requirements.
- Sanitized bathrooms, kitchens and other germ-prone areas.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Ravenna High School
Ravenna, MI05.2000
Some College (No Degree) -
Muskegon Community College
Muskegon, MISkills
- Behavior redirection
- Community activities
- Knowledge of state regulations
- Transportation
- Care plan management
- Compassionate client care
- Nutrition
Timeline
Housekeeper/ Assistant Manager
American House
05.2020 - 04.2021
Server/Bartender Shift Manager
Rum Runners
11.2015 - 11.2022
Direct Support Professional
Hope Network Southeast
11/7/22 - Current
High School Diploma -
Ravenna High School
Some College (No Degree) -
Muskegon Community College