Melissa Brannon
Chatsworth,GA
Summary
Dynamic and detail-oriented professional with extensive experience at Hamilton Medical Center, excelling in customer service and appointment scheduling. Proven ability to enhance patient flow and satisfaction through effective communication and problem-solving skills. Recognized for maintaining composure in high-pressure situations while managing multi-line phone systems and ensuring accurate data entry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hamilton Medical Center
02.2024 - 09.2025
- Greeted and assisted patients, ensuring a welcoming front desk environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated patient flow to optimize clinic operations.
- Processed patient registrations and verified insurance information accurately.
Customer Service Representative
Teklas
02.2022 - 2024
- Resolved customer inquiries efficiently, providing accurate information and ensuring satisfaction.
- Managed high-volume calls, maintaining professionalism and composure in challenging situations.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
- Documented customer interactions clearly, contributing to improved knowledge base for future reference.
Education
High School Diploma -
Murray County High School
Chatsworth, GASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Scheduling
- Scheduling appointments
Certification
Nail technician certification
Timeline
Front Desk Receptionist
Hamilton Medical Center
02.2024 - 09.2025
Customer Service Representative
Teklas
02.2022 - 2024
High School Diploma -
Murray County High School