Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Branum

Monroe,USA

Summary

Results-driven professional with a strong commitment to achieving organizational goals through hard work and collaboration. Proven ability to maintain consistency while fostering teamwork to drive success. Aiming to leverage skills in strategic planning and execution for continued career advancement.

Overview

29
29
years of professional experience

Work History

Office Coordinator

Sun Communities
Monroe, MI
05.2024 - Current
  • Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager.
  • Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
  • Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
  • Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual.
  • Performs general administrative functions such as answering phones, typing, copying, faxing, and filing.
  • Reviews and codes invoices and statements for Community Manager approval.
  • Schedules clubhouse rentals and processes rental fees.
  • Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
  • Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections.
  • Processes resident move-ins and move-outs in accordance with the Operations Manual.
  • Assists with planning and coordinating resident relations events and activities within the community.
  • Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.
  • Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.
  • Assists prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager.
  • Forwards Sun Homes customer service requests to the Community Manager in a timely fashion.
  • Completes new move-in incentive requests for non-Sun Homes deals.
  • Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials.
  • Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
  • Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.
  • Other duties as assigned.

Frontier Account Manager

Airport Terminal Services
Detroit, MI
01.2021 - 04.2024
  • Overseeing airline operation
  • Scheduling for 20-30 employees
  • Assist with all passenger service duties (checking in passengers, luggage, and communicating with passengers and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed
  • Coach and mentor frontline team members in skill development, customer service
  • Training of all frontline members
  • Serve as point person for customers and employees to alert them to any IROP Operations which may cause delays or otherwise impact service to our customer
  • Observe and enforce all safety regulations and company policies
  • Ability to prioritize and execute with a sense of urgency and preciseness
  • Ability to use sound business judgment to resolve issues with internal and external
  • Training as an STC and Master training for the station
  • Work with the training department to achieve 100% self-sufficient in our station
  • Authorized signer for our station for DTW badging and CBP
  • Daily billing of flights
  • Daily conference calls with Customer to ensure KPI and goals are being made
  • In house ordering for the station and assist in ordering for other stations

Duty Manager

AvAirProsServices
Detroit, MI
01.2018 - 10.2021
  • Oversee the testing of all DANTeC equipment and prepare contingency plans and procedures
  • Oversee the installation of all DANTeC equipment and coordinate and assist in the turnover and acceptance process
  • Define and draft training and operating procedures for airline and contractor personnel for the operations of all DANTeC equipment
  • Coordinate the preparation of parts inventory list along with appropriate tracking
  • Manage custodial services for DANTeC areas, airlines operations area and terminal area
  • Represent the General Managers Office/DANTeC as necessary during assigned shift
  • Oversee and monitor all systems and equipment
  • Monitor operational performance of all equipment
  • Coordinate with airlines, vendors and contractors, as required, to ensure that each airline receives the desired level of service
  • Respond to and mitigate emergencies as necessary
  • Maintain quality control standards for performance, reliability, serviceability and safety
  • Complete daily on-duty shift reports
  • Perform other such duties or responsibilities as assigned by the General Manager

Duty Manager

Unifi
Detroit, MI
10.2019 - 01.2020
  • Continuous monitoring of all flight operations and where the safety of a flight is in doubt, take all possible steps to ensure the safety of crew and passengers
  • Tactical decision making
  • Disruption management
  • Proactive management of possible long-term exposures to daily operations
  • In case of a Flight Safety Occurrence of Operational Disruption, the Duty Manager on duty notifies the appropriate company personnel / authorities
  • In case of an emergency, alarming and calling together the Crisis Management Team
  • Operations Pre-planning / fleet tail assignment based on maintenance requests
  • Flight monitoring and fleet control
  • Internal and external communications
  • Sending the schedule and rotation plan to airports, ground handling agents and maintenance providers
  • Preparing / handling reports and feedback
  • Arranging airport slots in ad-hoc cases
  • Filling the daily operations checklist
  • Providing recommendations on improving processes, systems and management practices in OCC
  • Developing and amending OCC procedures
  • Other duties assigned by Head of Operations Control and Team Manager of Duty Managers
  • Scheduling for 40-60 employees
  • Assist with all passenger service duties (checking in passengers, luggage, and communicating with passengers and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed
  • Coach and mentor frontline team members in skill development, customer service
  • Training of all frontline members
  • Cash/Credit handling
  • Serve as point person for customers and employees to alert them to any irregular operations which may cause delays or otherwise impact service to our customer
  • Observe and enforce all safety regulations and company policies
  • Ability to prioritize and execute with a sense of urgency and preciseness
  • Ability to use sound business judgment to resolve issues with internal and external

Patient Health Services

ProMedica Home Health Services
03.2019 - 10.2019
  • Utilize electronic insurance verification system to verify insurance benefits and determine copay and/or coinsurance for the patient’s services; ask all eligible patients for copay and/or coinsurance to meet monthly Point of Service goals
  • Contacts patients via phone for necessary information pertaining to registration, billing and financial responsibility via our pre-registration process
  • Assists patients at time of service with general benefit and financial responsibility inquiries and posts payments to patient accounts as appropriate
  • Manages time effectively to perform complete registration questionnaires while meeting departmental productivity standards in compliance with system productivity policies
  • Uses time to complete other departmental duties when patients cannot be registered
  • Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies
  • Completes registrations to meet department accuracy standards for error-free work as demonstrated on the monthly KPI (Key Performance Indicators)
  • Understand basic Registration processes and provide feedback to management on issues that impede timeliness or quality of Registration and work with management to resolve
  • Independently review assigned reports/work queues to ensure goals and deadlines are met
  • Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices and in-services
  • Respects the rights and dignity of all patients
  • Always provides and maintains patient privacy
  • Is compliant with HIPAA guidelines and privacy practices, patient confidentiality and patient rights
  • Functions as a team member to organize and prioritize responsibilities to complete daily work requirements: a
  • Complies with changes in duties and assignments in a positive and cooperative manner
  • B
  • Adjusting to peaks in workload demonstrates flexibility and adaptability to change
  • C
  • Completes assignments in appropriate time frames
  • D
  • Help co-workers to ensure completion of all assigned duties as necessary

Front Desk Receptionist / Medical Biller

Discover Chiropractic Health Care
Dearborn, MI
05.2010 - 07.2015
  • Calling insurance companies for patient information, insurance information, patient’s insurance benefits
  • Billing patient’s insurance for services rendered including DX codes, CPT codes
  • Receiving and posting insurance checks
  • Receiving and posting patient checks
  • Scheduling appointments, Changing appointments
  • Developed X-rays
  • Closing our reports at end of night, collecting and handling of money including cash

Travel Counselor

American Express
Dearborn, MI
01.2006 - 01.2011
  • Provide great customer service for each Customer
  • Worked on all 4 systems
  • Sabre, Apollo, Worldspan and Amadues
  • Helped with Learning Lab for new hires
  • Helped teach Sabre
  • Formats and getting them ready for the floor
  • Agent assist
  • Been TL on duty when needed
  • ESAT team
  • Helped with the Breast Cancer committee
  • Knowledgeable in international travel
  • Knowledgeable with the Blue Box Values
  • Worked with many accounts every day and able to work quickly to find information for the customer
  • Trained in basic straight ticketing

Customer Service Supervisor

Spirit Airlines
Romulus, MI
01.1996 - 01.2006
  • Overseeing the performance of daily functions of boarding flights
  • Manage the agents that handle the check-in process of customers
  • Manage approximately 20-30 agents per shift, handling 10-15 flights per shift depending on the day of the week
  • Prepare Corporate Reports
  • Daily cash handling
  • Recommend and negotiate customer compensation and documentation
  • Managed delays and customer service associate with delays
  • Control 45-50 Minute Turn-Time
  • Performed in-house audits
  • Reconciliation of petty cash
  • Daily deposits for liquor, snack and ticket sales
  • Reporting functions to headquarters
  • Negotiated and maintained all counter-to-counter agreements
  • Familiar with all aspects of the SD’s
  • Trained on security
  • Familiar with TSA guidelines
  • Familiar with Ground Handling manuals

Education

High School Diploma -

Melvindale High School
Melvindale
05-1993

Skills

  • Contract coordination
  • Production leadership
  • Report reconciliation
  • Document management
  • Office administration
  • Staff management
  • Vendor relations
  • Office management
  • Schedule coordination
  • Customer service

Timeline

Office Coordinator

Sun Communities
05.2024 - Current

Frontier Account Manager

Airport Terminal Services
01.2021 - 04.2024

Duty Manager

Unifi
10.2019 - 01.2020

Patient Health Services

ProMedica Home Health Services
03.2019 - 10.2019

Duty Manager

AvAirProsServices
01.2018 - 10.2021

Front Desk Receptionist / Medical Biller

Discover Chiropractic Health Care
05.2010 - 07.2015

Travel Counselor

American Express
01.2006 - 01.2011

Customer Service Supervisor

Spirit Airlines
01.1996 - 01.2006

High School Diploma -

Melvindale High School

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Melissa Branum