MELISSA BRATTON
Portland,TN
Summary
Dedicated customer service professional with a strong background in warehouse operations. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Demonstrates adaptability in fast-paced environments, ensuring timely order fulfillment and maintaining high standards of quality and organization.
Overview
11
11
years of professional experience
Work History
Warehouse Associate I
Arrowhead Engineered Products
Portland, Tn
09.2023 - Current
- Prepared products for shipment, including packing and labeling items correctly.
- Coordinated with other departments to ensure timely delivery of products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Prepared packages for shipment using appropriate materials and labels.
- Made frequent adjustments to work plans to accommodate changing priorities.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Distribution Specialist II
Dorman Products
Portland, TN
01.2021 - 09.2023
- Managed inventory levels for efficient distribution of automotive products.
- Operated material handling equipment to streamline the shipping process.
- Collaborated with team members to ensure accurate order fulfillment.
- Trained new staff on safety protocols and operational procedures.
- Assisted in maintaining clean and organized warehouse environments.
- Implemented process improvements to optimize workflow efficiency.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
PICKER
PEYTONS MIDSOUTH
Portland, Tn
01.2020 - 01.2021
- Set up and operated required equipment for daily production use.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Worked quickly in a clean and well-organized work area.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
PATIENT PORTAL REPRESENTATIVE
NATIONAL CONTACT CENTER MANAGEMENT
Portland, TN
01.2015 - 01.2020
- Managed inbound and outbound calls from patients regarding their online medical records.
- Provided solutions using an empathic approach and demeanor with patients.
- Completed 60+ inbound calls per day following a script while maintaining exceptional call control.
- Ensured performance and quality standards were met.
- Documented call details and customer interactions accurately.
- Provided feedback to management on service improvement opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Diploma - General studies
PORTLAND HIGH SCHOOL
Portland, TN 08.2005 - 05/2009
Skills
- Adaptabilitly
- Conflict Resolution
- Dependability
- Technical Knowledge
- Team collaboration
- Attention to detail
- Effective communication
Timeline
Warehouse Associate I
Arrowhead Engineered Products
09.2023 - Current
Distribution Specialist II
Dorman Products
01.2021 - 09.2023
PICKER
PEYTONS MIDSOUTH
01.2020 - 01.2021
PATIENT PORTAL REPRESENTATIVE
NATIONAL CONTACT CENTER MANAGEMENT
01.2015 - 01.2020
Diploma - General studies
PORTLAND HIGH SCHOOL
08.2005 - 05/2009