Melissa Bravo
Cape Coral,FL
Summary
Detail-oriented and dependable professional skilled in managing multiple priorities while maintaining a positive attitude. Recognized for a strong work ethic and ability to thrive in fast-paced, high-pressure environments. Proven success in exceeding targets and driving organizational success through strategic thinking and hands-on experience. Committed to delivering impactful solutions that enhance overall performance and contribute to team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Owner
Self Employed Web
Cape Coral, FL
05.2021 - Current
- Sales
- Oversaw budgeting and financial management, ensuring the company's financial health
- Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
- Analyzed market trends and competitor activities to identify opportunities for business expansion
- Utilized social media platforms to expand brand awareness and engage with target audience
- Created effective marketing strategies to promote the business and attract new customers
- Developed and maintained a strong brand image through consistent messaging and visual identity
- Collaborated with legal professionals to ensure compliance with all applicable laws and regulations
- Navigated challenges such as economic downturns or industry disruptions, adapting strategies accordingly
- Marketing
- Developed and implemented strategic marketing plans to increase brand visibility and customer engagement.
Operation Clerk
Lee Health ‘Seasonal’
Fort Myers, FL
03.2025 - 06.2025
- Managed patient communications, facilitating clear information exchange regarding procedures and post-operative care.
- Coordinated surgical schedules, ensuring optimal utilization of operating rooms and resources.
- Collaborated with surgeons and nursing staff to streamline pre-operative assessments and documentation processes.
- Implemented process improvements, reducing patient wait times through effective scheduling and resource allocation.
- Oversaw inventory management for surgical supplies, ensuring availability while minimizing excess stock levels.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.
- Contributed to departmental goal-setting initiatives aimed at improving patient outcomes and satisfaction rates following surgeries.
Surgical Technician/Sub-sterile Technician/ Patient Care Tech
Cape Coral Eye Center
Cape Coral, FL
04.2017 - 04.2019
- Responsible for maintaining a safe PACU area for the patient by practicing proper aseptic technique and using a good working knowledge of the procedure by anticipating the surgeon’s needs in performing the procedure. Responsible for ordering all surgery supplies, and maintaining inventory. Assisting physicians with patient laser surgeries, eye-injection prepping procedures, and all necessary paperwork.
- Responsible for operating autoclaves during surgery, cleans specialty instruments, assemble instrument trays, rotate sterile supplies.
- Assisted in preparing surgical instruments and equipment for various eye procedures.
- Ensured compliance with sterilization protocols to maintain a safe surgical environment.
- Collaborated with surgeons and nursing staff to facilitate efficient surgery workflow.
- Implemented best practices for equipment maintenance and troubleshooting, improving operational efficiency.
Medical Receptionist
Medical Front Desk Physicians Primary Care
Cape Coral, FL
06.2013 - 04.2017
- Interacting with patients, solving issues of customers, able to multitask and work in fast pace health environment. Check in/Out patients efficiently. Insurance knowledge and verification, refill prescriptions, and make referrals.
- Managed patient scheduling, ensuring timely appointments and effective use of physician time.
- Handled patient inquiries and resolved issues, enhancing overall patient satisfaction and experience.
- Processed insurance claims accurately, streamlining reimbursement processes for the practice.
- Maintained electronic health records, ensuring compliance with privacy regulations and accuracy of patient information.
- Coordinated communication between patients and healthcare providers, facilitating efficient care delivery.
- Helped patients complete necessary medical forms and documentation.
Prestige Beauty Advisor
ULTA HAIR AND BEAUTY
01.2016 - 07.2016
- Prestige beauty advisors maximize sales by working with guests to help select and purchase the most appropriate merchandise for their needs. Customer Services are to perform makeup applications, skincare analyses, and product demonstrations for guests.
Promotion & Computer Marketing
ONLINE TEMP JOB
11.2012 - 12.2015
- Responsible for advertising, promoting, and marketing products internationally. Customer service, delivering, resolve issues, execute and create daily goals. Being a leader and a professional at all times.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelors of Healthcare Management - Healthcare Management
Florida Institute of Technology
Melbourne, FL01-2017
Associates of Arts - Healthcare Management
Florida Institute of Technology
Melbourne, FL12.2015
High School Diploma -
Williamsport Area High School
Williamsport, PA01.2007
Skills
- Leadership & Management: High level of emotional intelligence, able to communicate and lead teams with a motivating tone
- Financial & Operations: Budgeting, strategic planning, vendor negotiation, supply chain management, compliance
- Technical & Information Systems: Proficient computer literacy in Microsoft Word, Excel, PowerPoint, and Internet Applications
- Customer Service & Communication: Excellent interpersonal and communication skills developed across management, customer service, and front desk roles
- Adaptability: Flexible team player who thrives in a fast-paced, high-stress work environment
Certification
- Ophthalmic Medical Assistant
- January 2018 to Present
- American Academy of Ophthalmology.
- Life Insurance License
- September 2018 to September 2028
Timeline
Operation Clerk
Lee Health ‘Seasonal’
03.2025 - 06.2025
Business Owner
Self Employed Web
05.2021 - Current
Surgical Technician/Sub-sterile Technician/ Patient Care Tech
Cape Coral Eye Center
04.2017 - 04.2019
Prestige Beauty Advisor
ULTA HAIR AND BEAUTY
01.2016 - 07.2016
Medical Receptionist
Medical Front Desk Physicians Primary Care
06.2013 - 04.2017
Promotion & Computer Marketing
ONLINE TEMP JOB
11.2012 - 12.2015
Bachelors of Healthcare Management - Healthcare Management
Florida Institute of Technology
Associates of Arts - Healthcare Management
Florida Institute of Technology
High School Diploma -
Williamsport Area High School
Additional Information
- SKILLS & ABILITIES
- Excellent communication skills- developed through experience in {management, customer service, telemarketing, front desk}
- Leadership/ Management Skills- High level of emotional intelligence, able to communicate and lead others with a motivating tone.
- Computer Skills- Proficient computer literacy proven through work experience and courses in computer and Information Systems.
- Adaptability- Flexible team player who prospers in a fast-paced, high stressed work environment, based on past experience and education.
- Computer Skills:
- Microsoft Word
- EHR
- Microsoft Excel
- Power-Point
- Internet Applications
- Certified Courses:
- Medical Ethics, Psychology, Principles of Management, Management of Human Resources, Management Information Systems, Healthcare Organizations, Organizational Behavior and Development, Law, Employment Law, Staffing Organizations, Microeconomics, Global Business Perspectives, Managed Care, Marketing, Compensation and Benefits, Finance for Managers, Community Health Evaluation, Decision Methods for Business, Excel