Melissa Brewer
Virginia Beach,VA
Summary
Enterprising manager, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
25
25
years of professional experience
Work History
Branch Manager Apprentice
Wells Fargo
04.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Store Manager
Starbucks
05.2022 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Store Manager
The Vitamin Shoppe
10.2020 - 09.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversee hiring, training and mentoring new staff members.
Store Manager
Catherines Plus Size Stores
04.2015 - 07.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Operation Specialist
United States Navy, USN
01.1999 - 11.2006
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
- Coordinated logistics support for deployment readiness operations, ensuring all necessary resources were available when needed.
- Assisted in planning and executing mission objectives, contributing to overall mission success.
- Managed complex projects under strict deadlines, ensuring timely completion without compromising quality or accuracy.
- Achieved top-tier inspection results by diligently adhering to established policies and guidelines throughout daily activities.
- Served as a trusted mentor to junior personnel, offering guidance on career development opportunities and fostering professional growth within the unit.
- Conducted regular maintenance on equipment, extending its lifespan and guaranteeing optimal performance during operations.
- Provided exemplary leadership during high-stress situations, resulting in successful completion of critical missions.
- Drafted messages and reports to inform leadership of current situations.
- Handled administrative requirements, maintained records and submitted operational reports.
Education
Certification - Medical Administrative Assistant
Everest College - Chesapeake
Chesapeake, VA06.2009
No Degree - Electronic Operations And Warfare
Operation Specialist A School
Virginia Beach, VA06.1999
No Degree -
United States Navy Recruit Training Command
Great Lakes, IL04.1999
Skills
Branch Operations Management
Customer Service
Customer Relationships
Excellent work ethic
Coaching and Mentoring
Team Supervision
Relationship building and management
Verbal/written communication
Staff Management
Decision-Making
Cash Handling
Business Development
Timeline
Branch Manager Apprentice
Wells Fargo
04.2023 - Current
Store Manager
Starbucks
05.2022 - 04.2023
Store Manager
The Vitamin Shoppe
10.2020 - 09.2021
Store Manager
Catherines Plus Size Stores
04.2015 - 07.2020
Operation Specialist
United States Navy, USN
01.1999 - 11.2006
Certification - Medical Administrative Assistant
Everest College - Chesapeake
No Degree - Electronic Operations And Warfare
Operation Specialist A School
No Degree -
United States Navy Recruit Training Command