Melissa Briggs
New Bern,NC
Summary
Proven professional with a solid background in front desk operations and office administration. Excelled in enhancing customer satisfaction and streamlining patient registration processes. Skilled in data entry and active listening, adept at solving complex customer issues, achieving significant improvements in client service efficiency.
Overview
17
17
years of professional experience
Work History
Universal Banker
Truist Bank
06.2020 - 05.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Cafe Manager
Latitude Church
10.2015 - 02.2020
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Front Desk Receptionist
Avante Physical Therapy
08.2010 - 09.2015
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Front Desk Receptionist/Medical Assistant
Urgent Medical Center
01.2007 - 08.2010
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Education
LPN Certificate of Completion - Nursing
Oneida Boces
Rome, NYSkills
- Patient Scheduling
- Office Administration
- Telephone Etiquette
- Front Desk Operations
- Patient Registration
- Medical Terminology
- HIPAA Compliance Knowledge
- Data Entry
- Active Listening
- Problem-solving abilities
Timeline
Universal Banker
Truist Bank
06.2020 - 05.2024
Cafe Manager
Latitude Church
10.2015 - 02.2020
Front Desk Receptionist
Avante Physical Therapy
08.2010 - 09.2015
Front Desk Receptionist/Medical Assistant
Urgent Medical Center
01.2007 - 08.2010
LPN Certificate of Completion - Nursing
Oneida Boces