Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Brisbane

Jacksonville,FL

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and case management skills and committed to inspiring community service.

Overview

15
15
years of professional experience

Work History

Case Manager

Changing Homlessness
05.2023 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.

Family Advocate

Jewish Family And Community Services
05.2018 - 05.2023
  • Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Collaborated with families to assist in growth, development and education to increase potential.
  • Identified available community resources and programs for families of disabled children.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.

Victim Advocate

Hubbard House
06.2008 - 05.2018
  • Developed safety plans to meet victims' assessment of need.
  • Accompanied clients to court to clarify processes and procedures.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Liaised with members of justice system on behalf of client.
  • Constructed referral list of agencies and community resources for victims' to provide aftercare services.
  • Collected statistical data and updated documentation to maintain client records.
  • Attended interagency meetings and networked to create community partnerships.
  • Established treatment plans with short- and long-term goals.
  • Coordinated individual and group counseling to meet victim service standards.
  • Provided crisis counseling and intervention services to clients in emergency situations.

Education

Bachelor of Arts - Pshchology

Southern New Hampshire University
Hooksett, NH
09.2017

Skills

  • Care Coordination
  • Referral Coordination
  • Needs Assessment
  • Case Management
  • Records Management
  • Family Education
  • Community Outreach
  • Client Advocacy
  • Problem-Solving
  • Documentation Proficiency
  • Case Needs Assessment
  • Case Management Tracking
  • Positive Attitude
  • Crisis Intervention
  • Decision-Making

Timeline

Case Manager

Changing Homlessness
05.2023 - Current

Family Advocate

Jewish Family And Community Services
05.2018 - 05.2023

Victim Advocate

Hubbard House
06.2008 - 05.2018

Bachelor of Arts - Pshchology

Southern New Hampshire University

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Melissa Brisbane