Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Job Related Training
Coursework
References
Languages
Timeline
Generic

Melissa Brittine

San Antonio,United States

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Forward-thinking Operations Specialist bringing 18 years of expertise in the Exceptional Family Member Program for the Department of Defense. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in WEBEFMP and MHS Genesis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills.

Overview

30
30
years of professional experience

Work History

Work Life Specialist

Department of Defense
07.2023 - Current
  • Assess individual and family needs and provides continuing work/life services to eligible populations.
  • Participate in implementing, maintaining, and providing installation work/life services that meet community needs.
  • Conduct and implement marketing and public relations campaigns to ensure target populations are informed of services and activities.
  • Ensure availability of technology-based resources to maximize customer access to full spectrum of resources to meet life cycle needs.
  • Serve as consultant and instructor on variety of WFL topics and issues.
  • Provide informative and tangible advice, assistance, and instruction to address customer concerns, needs and requirements associated with deployment/separation; frequent relocation, transitioning from military to civilian life.
  • Gather data, compile statistics, reports progress and make recommendations to supervisor on program planning, agency coordination and follow-up procedures for use at installation, regional and DoD levels.
  • Evaluate, interpret, and act upon data received through customer interviews, general research provided by other agencies/academia, and community-based resources.
  • Implement, monitor, document, and track service provisions to evaluate and ensure client satisfaction and effectiveness.
  • Work independently and/or with other Family Support staff to provide guidance and training to deliver course curricula and prepare accompanying resource materials.
  • Help organize and implement initiatives such as job fairs and executive career study groups that invite prospective employers to installation.
  • Specifically work with 14 functional areas by facilitating joint program events and presentations in recreation, lodging, housing, barracks and other facilities.
  • May serve on various committees and councils to optimize viewpoints related to military life.
  • Develop, coordinate, conduct and evaluate workshops, seminars, general military training, etc., for customers within specific areas of responsibility (i.e., Career and Transition Support, Deployment Support, Personal Financial Management, Relocation Assistance, Information and Referral).
  • Identify and develop local networks with military and community agencies to enhance program delivery to ensure local services are adjusted to accommodate identified trends/issues.
  • Maintain relationships with on-and off base agencies, private organizations, advisory councils, special interest groups and other resources that may be beneficial in supporting program initiatives.
  • Conduct needs assessments to address programmatic changes, using interview data and changing demographics to identify and analyze local and national trends and issues.
  • Develop operating policies and procedures, programs, classes /seminars, promotions, integrated program delivery with other installation /region /agency staff.
  • Periodically reviews interventions with first line supervisor, to recommend resolutions for customer issues.
  • Prepare and assist in informative/instructional presentations, correspondence, and binding agreements such as memoranda of understanding to formalize agreements and roles.
  • Assist in designs and/or establishing effective ongoing public information, marketing, and public relations campaign that promote participation in programs.

EFMP Regional Case Coordinator

Department of Defense
03.2005 - 07.2023
  • Re.sponsible for planning, managing, coordinating, directing, and evaluating EFMP operations and administrative functions for MEDCENS and medical treatment facilities within Military Medical Readiness Command, West.
  • Responsible for interpreting, implementing, and ensuring compliance with Department of Defense, Department of the Army and Medical Command policies, procedures and technical and administrative requirements for the Regional and instillation EFMP.
  • Implemented local and Regional administrative procedures.
  • Oversaw implementation and ensured compliance with policies and regulations issued by MEDCOM, PERSCOM and or Office of the Surgeon General (OTSG) related to the EFMP program.
  • Provided program functional oversight during leadership absence.
  • Provided training, guidance, and instructions to MEDCEN and military/civilian regional staff, TRICARE representatives, Service Members and families.
  • Ensured publication and distribution of new or changed policies and procedures.
  • Attended annual Regional EFMP administrative forums and EFMP worldwide conferences and workshops to stay abreast of changes in regulations, policies, and procedures.
  • Provided oversight, guidance, training, and assistance to 11 Military Treatment Facility EFMP offices within Regional Health Command West (RHC-W).
  • Assisted Military EFMP Medical Director and Program Chief with administrative operations and functions regarding EFMP, which entailed registering over 7000 Soldiers in EFMP annually and screening family members with Special educational, psychological, and behavioral conditions/needs.
  • Responsible for reviewing over 7000 incoming medical and educational enrollment forms for accuracy and ensuring proper coding to include clarification of discrepancies and problem areas.
  • Thoroughly checked over all enrollment applications before validating into EFMP Enterprise database.
  • Gathered necessary data to generate Regional monthly reports submitted to Office of the Surgeon General (OTSG).
  • Coordinated activities related to training new employees throughout the Region which consisted of 11 Military Treatment Facilities (MTF).
  • Collected statistical data throughout our region to prepare reports, charts, memorandums, letters, spreadsheets, and graphs that provided current number of enrolled Special Needs Family Member’s.
  • Prepared 11 EFMP offices for upcoming accreditations/re-certifications which includes training Hospital Commanders, Clinical providers and administrative personnel on EFMP screening, coding and enrollment procedures.
  • Coordinated with Human Resources Command Headquarters (HRC HQ) regarding assignments for Service Members with Special needs family members.
  • Worked under minimum supervision with considerable latitude for use of initiative and independent judgment.
  • Performed family Needs Assessments and coordinated their care accordingly.
  • Reviewed all medical coding and EFMP eligibility determinations before entering into EFMP Enterprise database.
  • Worked closely with Army Community Service/Military & Family Readiness Centers to ensure local services are available for the military family members.
  • Obtained all duties and responsibilities of the GS-12 EFMP Regional Chief during one-year period from December 2013 to December 2014.
  • Duties included managing the Regional EFMP program and local department to include delegating work to colleagues and ensuring daily assignments and special OTSG tasks were completed.
  • Assisted in planning, organizing, and directing EFMP Personnel with support services and functions.
  • Planned and tracked Directorate workflow and Task Management which included receiving, distributing, and tracking all tasks that came from higher headquarters at the OTSG level.
  • Directed timely and accurate processing of mandatory enrollment forms.
  • Developed and maintained a working knowledge of general office administrative and clerical procedures.
  • Prepared reports and delivered briefings to high level officials both civilian and military.
  • Planned, organized, and communicated effectively both orally and in writing.
  • Assembled information using EFMP Enterprise system and MHS Genesis and Military Human Resource Command (HRC) programs to obtain data and draw conclusions.
  • Served as back-up Case Coordinator for local EFMP office at Brooke Army Medical Center (BAMC).
  • Assisted the Family Member Travel Screening Office (FMTS) with overseeing the administrative procedural aspects of the program.
  • Served as one of three points of contact (POC) for EFMP office as well as Administrative Reviewer for the Family Member Travel Screening (FMTS) process.
  • Assisted local Case Coordinator with issues involving family members with special health care needs in accordance with Department of Defense Instructions (DoDI), Defense Health Agency directives and procedural instructions regarding Department of the Army regulations and OTSG/MEDCOM policies.
  • Checked individual patients for eligibility of care and determined the reason for their visit.
  • Provided service member, spouse, or family member with FMTS or EFMP forms, initial guidance, counseling, appropriate information for FMTS or EFMP enrollment, and provided proper instructions about Family Member Travel Screening (FMTS) or Exceptional Family Member Program (EFMP).
  • Assisted all family members who requested Government-sponsored travel, with their screening appointments by reviewing all family member electronic health records for potential travel concerns including medical, behavioral health, educational and/or dental needs, outstanding referrals, and provided instructions on completion of forms or other actions as needed.
  • Prior to scheduling in-person appointments with medical screener, I ensured service member or family member received FMTS packet, FMTS Family Guide, all applicable forms, and counseled family/service member on their responsibilities regarding FMTS process, i.e., completion of referrals, obtaining information from providers seen outside Military Treatment Facility, and obtaining required forms from patient’s primary care manager (PCM).
  • Upon return of documents during FMTS process, I was responsible for completing administrative reviews of forms and processed FMTS forms according to the Army Regulation 608-75.
  • Once responses were returned from OCONUS medical authority, I was responsible for notifying service member, depending on the military department of that service member, and finished the process in accordance with FMTS instructions.
  • Identified conditions may require enrollment into Exceptional Family Member Program which I was responsible for ensuring all documents were reviewed by local appointed EFMP provider or medical screener prior to entering information into EFMP Enterprise database.
  • Reviewed all medical and educational enrollment forms for accuracy to expedite proper processing.
  • Served as technical authority on processing and handling EFMP cases, provided advice, guidance and assistance to administrative staff, medical personnel, service members and their families, and others on procedures, objectives, options, and results of program.
  • One of three POC’s for patients who arrived in the community that appear to exceed the health facility capabilities for medical care in order to provide options, referred to the appropriate office for action, and to the local school to process educational documents for enrollment into EFMP.
  • Assisted the local staff with establishing and maintaining records and data related to FMTS and EFMP activities.
  • Prepared required monthly data reports, ensuring accuracy prior to submission to higher headquarters via approved electronic method.
  • Responsible for providing administrative and health management support through research, analysis, evaluation, advisory, consultation and coordination of health care services, systems and operations.
  • Conducted special studies, performed statistical analysis and reported workload data.
  • Assisted in compiling and analyzing policy changes, procedural or organizational modifications.

Certified Nurse Aide

Department of the Army
01.2003 - 03.2005
  • .Performed wide range of patient care duties in general outpatient clinic.
  • Provided care to pediatric patients.
  • Received and screened patients according to prescribed practice.
  • Alerted the physician or nurse of patients who might require immediate attention.
  • Obtained and recorded patient's information on medical records such as height/weight, blood pressure, pulse, temperature, respirations, oxygen levels and patient health history.
  • Properly collected and labeled specimens.
  • Assisted with splints, ear washes, EKG'S, eye exams and bandage changes.
  • Helped with distributing of medical supplies throughout clinic.
  • Assisted medical personnel by using the Composite Health Care system (CHCSII) to check in patients and schedule follow-up visits.
  • Received telephone calls and visitors to clinic.
  • Applied clinic guidelines concerning release of patient information.
  • Verified patient's eligibility for treatment such as DEERS check and government I.D.
  • Card check.
  • Referred ineligible patients to the patient Administration Division.
  • Reviewed medical records for completeness and accuracy prior to and following treatment.
  • Initiated medical records in accordance with current regulations and policies.
  • Assisted and chaperoned medical personnel during physical examinations.
  • Prepared patients and rooms for examinations.
  • Restocked examination rooms and maintain cleanliness of common work area.
  • Knowledge of hospital admission procedures, confidentiality and medical terminology.
  • Ensured appropriate documents were filed and assembled in correct order.
  • Performed quality control checks.
  • Obtained patients medical records prior to patients arrival to clinic.

Certified Nurse Aide

Department of the Army
12.2001 - 09.2003
  • Performed a wide range of patient care duties in a general outpatient clinic
  • Provided care to patients ranging in age from infant to geriatric, which may include Pediatrics, Family Practice and GYN
  • Received and screened patients according to the prescribed practice
  • Alerted the physician or nurse of patients who may require immediate attention
  • Obtained and recorded patient's information on medical records such as height/weight, blood pressure, pulse, temperature, respirations, oxygen levels and patient health history
  • Properly collected and labeled specimens
  • Performed throat cultures, ear irrigations, eye irrigations, splints and bandage changes
  • Performed eye exams for sport physicals
  • Helped with the receiving, storing, and distributing of medical supplies throughout the clinic
  • Assisted patients by using the Composite Health Care system (CHCS) to check them in and schedule appointments or follow-up visits
  • Received telephone calls and visitors to the clinic
  • Applied clinic guidelines concerning release of patient information
  • Verified patients eligibility for treatment such as DEERS check and government I.D
  • Card check
  • Referred ineligible patients to the patient Administration Division
  • Reviewed medical records for completeness and accuracy prior to and following treatment
  • Initiated medical records in accordance with current regulations and policies
  • Provided the patients with EFMP paperwork and ensured the patients understanding of the proper way paperwork should be filled out before submitting packets
  • Insured the paperwork was complete and met our checklist before submitting to coding
  • Was compliant to EFMP policies and goals by using knowledge of the ICD-9 code book, medical terminology and medications related to medical diagnoses
  • Assisted and chaperoned medical personnel during physical examinations
  • Prepared patients and rooms for examinations
  • Washed instruments and equipment, restocked examination rooms and maintained cleanliness of common work area
  • Knowledge of hospital admission procedures, confidentiality and medical terminology
  • Ensured the appropriate documents are filed and assembled in the correct order
  • Performed quality control checks of the medical records
  • Obtained patients medical records prior to patients arrival to the clinic.

Human Resources Assistance

Department Of Defense
08.1997 - 07.1998
  • Utilized word processing and spreadsheet software and printing equipment to create, copy, edit, store, retrieve, and print standardized documents
  • Worked in the evaluations office in which I received and reviewed NCOERS and OERS to determine if they were properly filled out according to Military standards
  • Processed them according to regulation
  • Contacted the Companies personnel office to inform them of any problems so they could retrieve the rejected evaluation to correct it
  • Generated a filling system, by company, to include a login of evaluations submitted, rejected and mailed out to DA
  • Performed a wide variety of personnel, administrative and clerical tasks associated with the requirements and procedures of Military programs
  • Helped research, analyze, and composed replies to a variety of complex inquiries pertaining to personnel actions
  • Planned, developed and modified special personnel databases; identified, validated and monitored changes in military personnel systems
  • Helped coordinate and develop appropriate programs, reports and assisted in the preparation of briefings to the commander
  • Performed office automation and clerical assignments
  • Used automation equipment and software such as word processing and spreadsheets to produce a wide variety of narrative and tabular materials
  • Prepared material from rough or revised drafts
  • Edited documents, finalized into proper format
  • Applied knowledge of editing functions to accomplish extensive revisions to documents
  • Retrieved, read and printed data/messages from automated information and communication systems
  • Received visitors and answered telephone calls
  • Maintained visitor log, arranged for scheduled, travel and lodging for official visitors
  • Prepared requisitions and other related documents for office supplies and equipment.

Automated Logistical Specialist

United States Army
02.1994 - 08.1997
  • Performed a variety of supply duties which included ordering, receiving, stocking, shipping, and issuing supplies
  • Helped conduct monthly inventories, prepared supply documents and processed turn-ins which involved with setting up a supply point while deployed in Bosnia
  • Ordered supplies for military units and issued military clothing to soldiers
  • Obtained a security clearance in order to work in a classified map warehouse
  • Issued, stored and transported classified maps
  • Physically helped with the controlling of items within a storage and distribution system
  • Helped with the movement of goods in storage facilities through use of mechanical handling equipment
  • Stored, stacked and rotated material
  • Analyzed supply transactions and provided customer service for urgent critical shortage items and items requiring special handling when established procedures were not applicable
  • Coded and classified requisitions, shipping orders, and other documents; extracted requests to other sources of supply or referred them to inventory control point when stock was unavailable or could not be shipped
  • Determined stock replenishment levels for centrally controlled items
  • Assured that supplies and money was not wasted through excess accumulation
  • Was appointed our sections safety POC, which included fire safety and the handling of hazardous waste
  • Conducted classes on fire safety, hazardous chemicals and gave classes on accident prevention which included hands on training
  • Assisted with the warehouse safety inspections and was trained on what to look for through the inspection
  • Operated gasoline, diesel and electric powered-wheeled vehicles to haul cargo, transport passengers and to tow or recover equipment
  • Operated, maneuvered and maintained vehicles weighing over 26,000 pounds
  • Operated motor vehicles and/or vehicles that were equipped with special-purpose accessory equipment with complex functions.

Education

No Degree - Social Psychology

Park University
Kansas City, MO
12.2027

Technical or occupational certificate -

University of Fairbanks Alaska
12.1998

Skills

  • Resource Allocation
  • Root Cause Analysis
  • Quality Assurance
  • Emergency Response

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.

Additional Information

Certificate CLC 222 Contracting Officer’s Representative (COR), Occupational License for Nurse Aide, NO 6088 , C.P.R., Phlebotomy, Post mortem care in a nursing home environment, Sterilization and packing of medical instruments, Infectious Disease Control, ICD codes, HIPAA, Word Processing, Word Excel, Microsoft Word and Power Point. MHS GENESIS training, knowledge of EFMP policies, medical diagnoses and medical terminology. Aware of the EFMP PERNET program and computer programs needed in the EFMP office. Department of the Army Achievement Award, Good Conduct Medal, Army Achievement Award, NATO Award, National Defense Medal and Phoenix Award, knowledge of EFMP policies.

Job Related Training

  • Relevant Coursework: Leadership Twelve Supervisory Skills certification (11/1/2016)
  • Supervisor Safety Course certification (12/29/16)
  • Licenses and Certifications: Occupational License for Nurse Aide, NO 6088
  • C.P.R.
  • Phlebotomy
  • Sterilization and packing of medical instruments
  • Infectious Disease Control
  • ICD codes
  • Word Processing
  • Word Excel
  • Microsoft Word and Power Point
  • MHS GENESIS training
  • Knowledge of EFMP policies
  • HIPAA
  • Medical diagnoses and medical terminology
  • Aware of the EFMP Enterprise system and computer programs needed in the EFMP office
  • Department of the Army Achievement Award
  • Good Conduct Medal
  • Army Achievement Award
  • NATO Award
  • National Defense Medal
  • Phoenix Award

Coursework

  • Certificate CLC 222 Contracting Officer’s Representative (COR)
  • Occupational License for Nurse Aide, NO 6088
  • C.P.R.
  • Phlebotomy
  • Sterilization and packing of medical instruments
  • Infectious Disease Control
  • ICD codes
  • Word Processing
  • Word Excel
  • Microsoft Word and Power Point
  • MHS GENESIS training
  • Knowledge of EFMP policies
  • Medical diagnoses and medical terminology
  • Aware of the EFMP program and computer programs needed in the EFMP office

References

Dinah Halopka, LTC, FNP, EFMP, 210-241-2580 Jesus Mallari, LTC, RHC-C EFMP Regional Medical Director, 210-916-5507, jesus.v.mallari.ctr@mail.mil Frank Robles, Department of Defense, Medical Coding Coach, 830-837-2952, frank.l.robles.civ@mail.mil

Languages

Spanish
Native or Bilingual

Timeline

Work Life Specialist

Department of Defense
07.2023 - Current

EFMP Regional Case Coordinator

Department of Defense
03.2005 - 07.2023

Certified Nurse Aide

Department of the Army
01.2003 - 03.2005

Certified Nurse Aide

Department of the Army
12.2001 - 09.2003

Human Resources Assistance

Department Of Defense
08.1997 - 07.1998

Automated Logistical Specialist

United States Army
02.1994 - 08.1997

No Degree - Social Psychology

Park University

Technical or occupational certificate -

University of Fairbanks Alaska

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Melissa Brittine