Melissa Broadstreet
Walkertown,NC
Summary
Dynamic Beauty Consultant with a proven track record at Sally Beauty Holdings Inc., excelling in client relationship building and upselling strategies. Recognized for maintaining top sales performance and fostering a collaborative team environment. Adept in haircare advice and committed to delivering exceptional customer service, resulting in award-winning client satisfaction.
Overview
20
20
years of professional experience
Work History
Beauty Consultant
Sally Beauty Holdings Inc.
04.2023 - Current
- Assisted in developing personalized hair care plans for diverse customers.
- Educated customers on product usage and maintenance for optimal results, while upselling every item I thought they needed.
- Collaborated with team members to improve sales and customer satisfaction.
- Executed color, styling tools, products, polishes, and anything needed for clients desires.
- Contributed to a positive work environment by supporting team members, helping train them and assisted with tasks as necessary.
- Stayed informed on industry trends at SBH through continuous education and training.
- Provided exceptional customer service, fostering long-term client relationships in which my store has won awards for for 2 years in a row for our district.
- Maintained in the top 2 spots as a Beauty Consultant in sales numbers every week for the whole 2 years I have been there, accept recently because of the change in the sales plan, to which I do not get credit for now for my direct sales. Now, the person on the register does. I take the sales of the person on the sales floor, while I am on the register, and my numbers have dropped dramatically and consistently because of this new system. I was told I would get credit for my sales eventually, but I have not been getting them. The BC usually with the weakest sales have been receiving my numbers, so I do not see this system changing back anytime soon.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Collaborated with fellow BC to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Determined appropriate hair treatments based on conditions and textures.
- Counted and documented opening and closing cash amounts daily. Had keys to the safe and the store since I have worked there.
- Provided staff with coaching, mentoring, and consultations to enhance performance and professional development for everyone.
Salon Owner and Stylist
Beauty LAB
04.2015 - 06.2023
- Managed scheduling and staff assignments to optimize efficiency.
- Oversaw inventory management, and kept retail in the salon that we used as well as top sellers.
- Mentored junior stylists, fostering skill development and promoting collaborative teamwork.
- Analyzed client feedback to improve services and tailor offerings based on customer preferences.
- Conducted financial forecasting to maintain budgetary control and ensure profitability of operations.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events like sidewalk sales and raffle drawings.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained staff records and work schedules.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Upheld 24-hour response time to service requests.
- Prepared billings and estimates for customers.
- Trained team members on the latest beauty trends and techniques, fostering continuous learning culture.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment, and maintained a 99 Grade from NC state boards from the examiners.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference, as well as waxing, perms, and offered CE hours to stylists.
- Mixed pigments and used proper techniques to achieve desired color.
NC Cosmetic Arts Instructor
Health and Style Institute
01.2014 - 01.2017
- Developed and implemented curriculum to enhance student engagement and learning outcomes.
- Facilitated hands-on training sessions using industry-standard tools and techniques.
- Evaluated student performance, providing constructive feedback for continuous improvement.
- Integrated emerging trends in health and style into course materials and instruction methods.
- Advocated for student needs, ensuring a supportive learning atmosphere through open communication channels.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Optimized learning plans based on student performance and feedback.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Increased student participation with introduction of group projects and collaborative learning sessions.
- Implemented feedback system for students, leading to more personalized and effective instruction.
- Enhanced student critical thinking skills through problem-based learning activities.
Stylist
Regis Hair Salon/Smartstyle Salon
10.2005 - 01.2013
- Provided personalized hair consultations to assess client needs and preferences.
- Executed a variety of hairstyling techniques including cutting, coloring, and texturizing.
- Maintained salon cleanliness and organization to enhance customer experience.
- Developed lasting client relationships through exceptional service and follow-up appointments.
- Implemented inventory management practices to ensure availability of products and tools.
- Collaborated with team members to improve operational efficiency in salon workflows.
- Stayed current with industry trends to offer clients innovative styles and treatments.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Boosted sales through effective upselling of products and styles.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, permed, relaxed, waxed, and styled updos based on customer preference.
Education
NC Cosmetic Arts Instructor - Instructor License
Health And Style Institute
High Point, NC01-2017
Cosmetology License - Cosmetology
The Cosmetology Institute
Winston-Salem, NC09-2005
Skills
- Retail, product knowledge and sales experience
- Client and customer relationship building
- Brand representation
- Upselling strategies
- Hygiene and cleanliness
- Haircare advice
- Goal setting and tracking
- Honest and dependable
- Adaptable and flexible
- Decision-making
- Excellent written and verbal communication
- Team leadership
- Reliable and responsible
Timeline
Beauty Consultant
Sally Beauty Holdings Inc.
04.2023 - Current
Salon Owner and Stylist
Beauty LAB
04.2015 - 06.2023
NC Cosmetic Arts Instructor
Health and Style Institute
01.2014 - 01.2017
Stylist
Regis Hair Salon/Smartstyle Salon
10.2005 - 01.2013
NC Cosmetic Arts Instructor - Instructor License
Health And Style Institute
Cosmetology License - Cosmetology
The Cosmetology Institute