Personal Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Energetic work attitude outgoing personality productive Team player mentality Strong communication skills detail oriented organized Basic math skills lift up to 70 pounds Determined prioritized courteous demeanor computer skills productive Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.
Hi, I’m
Melissa Brock
Chicago,IL
Summary
Overview
12
years of professional experience
Work History
Comfort Keepers Home CareChicago, Illinois
Caregiver
02.2023 - 08.2025
Job overview
- Supported bathing, dressing, and personal care needs for clients.
- Maintained clean, organized environments to enhance client safety and comfort.
- Performed light housekeeping tasks, including laundry and linen changes.
- Monitored patients for changes in physical and emotional conditions or injuries.
- Provided emotional support to clients experiencing depression or anxiety.
- Administered prescribed medications promptly according to care plans.
- Reported significant behavioral changes or medical concerns to supervisor without delay.
kings food and liquorChicago, Illinois
Cashier
03.2022 - 04.2025
Job overview
- Processed customer transactions accurately and efficiently at local food and liquor store.
- Maintained clean, organized checkout areas to enhance overall customer experience.
- Managed cash register operations, ensuring proper handling of cash and credit payments.
- Monitored inventory levels and restocked shelves to meet customer demand.
- Trained new cashiers on company policies and efficient checkout practices.
- Greeted customers and addressed inquiries regarding products and services in store.
Help at Home Senior CareChicago, Illinois
Caregiver
01.2020 - 03.2022
Job overview
- Facilitated daily living activities and personal care routines for clients.
- Administered medications and coordinated treatment plans as directed by physicians.
- Supported bathing, dressing, and personal care needs to enhance client comfort.
- Performed light housekeeping tasks including laundry and changing linens related to client care.
Addus HomecareBeverly, United States
Caregiver
08.2016 - 10.2019
Job overview
- Facilitated daily living for residents, offering support with lifting, bathing, and feeding.
- Ensured accurate documentation in EMR system for all resident interactions.
- Maintained detailed case notes to track resident progress and condition.
- Designed engaging activities for residents, including game nights and physical activities.
- Prepared meals according to individualized meal plans for each patient.
- Delivered respectful care to residents in assisted living and memory care settings.
- Performed household chores to uphold cleanliness and safety standards.
- Promoted social interaction through participation in reading and game activities.
Dollar TreeBurlington, United States
Cashier
02.2014 - 07.2015
Job overview
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
- Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.
- Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
- Engaged customers and built connections using a positive, upbeat attitude.
Education
Joliet Job Corps Center
GED from business clerical
06.1999
University Overview
Computer Systems Institute
Some College (No Degree) from Business Administration
University Overview
Skills
- Outgoing personality and energetic attitude
- Efficient multi-tasking
- Strong communication skills
- Detail orientation
- Organizational skills
- Basic math proficiency
- Ability to lift 70 pounds
- Determination and prioritization
- Courteous demeanor
- Computer literacy
Personal Information
Personal Information
References
References
Upon Request
Education
Education
otherTimeline
Caregiver
Comfort Keepers Home Care
02.2023 - 08.2025
Cashier
kings food and liquor
03.2022 - 04.2025
Caregiver
Help at Home Senior Care
01.2020 - 03.2022
Caregiver
Addus Homecare
08.2016 - 10.2019
Cashier
Dollar Tree
02.2014 - 07.2015
Joliet Job Corps Center
GED from business clerical
Computer Systems Institute
Some College (No Degree) from Business Administration
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