Melissa Brod
Marshfield,WI
Summary
Proven leader in customer service and team collaboration, demonstrated at Fleet Farm by enhancing customer satisfaction and mentoring new staff. Expert in problem-solving and maintaining composure under pressure, Provides a track record of dependability and a positive attitude, ensuring high-quality service and team efficiency.
Overview
18
18
years of professional experience
Work History
Customer Service/Food Service
Kwik Trip
04.2024 - Current
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Lead
Fleet Farm
10.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Trained new personnel regarding company operations, policies and services.
Teacher
Grace Lutheran
03.2006 - 06.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environments.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through interactive teaching methods, such as group projects, one-on-one tasks, and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings, and involved parents in their child's learning process.
Education
Bachelor Of Arts - Elementary Education
Carthage College
Kenosha, WI05.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Calm Under Pressure
Timeline
Customer Service/Food Service
Kwik Trip
04.2024 - Current
Customer Service Lead
Fleet Farm
10.2022 - Current
Teacher
Grace Lutheran
03.2006 - 06.2023
Bachelor Of Arts - Elementary Education
Carthage College