Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Brooks

Alexander,NY

Summary

Experienced Office Assistant with over 20 years of experience in Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Motivated to learn, grow and excel in an Office setting.

Overview

26
26
years of professional experience

Work History

Farm to School Club Advisor

Attica Central School
Attica, New York
03.2023 - Current
  • Oversaw and assessed garden growth, teaching children techniques for cultivation and harvesting.
  • Designed interactive experiences for children focused on growing food and cooking skills.
  • Produced natural household remedies by sourcing ingredients from the garden or local environment.
  • Facilitated children's participation in group activities and educated themon collaborative skills.
  • Collaborated with a select team to develop Farm to School events and activities..

Teaching Assistant

Attica Central School
Attica, NY
02.2021 - Current
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Supervised children and participated with children in activities.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.

Alexander PTA Treasurer

Alexander PTA Parents
Alexander, NY
06.2018 - 09.2022
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card purchases and sales tax returns.
  • Worked with the PTA to create annual budget and track actual expenses against projected expenses.
  • Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.

Dispatch Supervisor

VITEC Solutions
Amherst, NY
07.1999 - 01.2008
  • Optimized routes through careful planning
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Responded to daily callers requests with information about assistance and time frames.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase
  • Increased customer satisfaction by resolving service and repair issues.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.

Education

Business Administration

Erie Community College
Buffalo, NY
05-2025

High School Diploma -

Attica Central School
Attica, NY
06.1995

Skills

  • Flexible and Compassionate
  • Adaptive to Technology
  • Front desk management
  • Outstanding Customer Service Skills
  • Exceptional work ethic

Timeline

Farm to School Club Advisor

Attica Central School
03.2023 - Current

Teaching Assistant

Attica Central School
02.2021 - Current

Alexander PTA Treasurer

Alexander PTA Parents
06.2018 - 09.2022

Dispatch Supervisor

VITEC Solutions
07.1999 - 01.2008

Business Administration

Erie Community College

High School Diploma -

Attica Central School

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