Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Melissa Brooks

Melissa Brooks

Hermitage,TN

Summary

Dynamic professional with a proven track record at HCA Summit Hospital, excelling in environmental compliance and workforce development. Skilled in waste reduction and health and safety compliance, I foster team collaboration and drive continuous improvement, ensuring adherence to regulations while enhancing operational efficiency. Committed to sustainability and employee engagement.

Diligent [Desired Position] with solid background in managing team operations and ensuring service standards. Successfully led initiatives to improve efficiency and team performance. Demonstrated leadership and problem-solving skills in high-pressure environments.

Experienced with team leadership, daily operations, and customer service. Utilizes strategic thinking and effective communication to optimize team performance. Track record of successfully managing high-volume environments and resolving conflicts.

Management professional with proven record of enhancing operational efficiency and team dynamics. Adept at driving improvement initiatives and fostering collaborative team culture. Known for reliability and adaptability to meet changing demands, skilled in leadership and conflict resolution.

Certified management professional with strong expertise in team leadership, operational efficiency, and customer service excellence. Proven ability to foster collaboration and adapt to shifting priorities to meet business goals. Skilled in staff training, inventory control, and problem-solving, ensuring smooth daily operations and high-quality results. Known for reliability, flexibility, and results-driven approach.

Reliable Certified Swing Manager with [Number] years of experience and a personable, adaptable mentality. Excellent skills in problem-solving and conflict management with extensive operations knowledge and understanding of restaurant business needs. Ready to apply expertise and experience to challenging new role with long-term potential for growth and advancement.

Hardworking Certified Swing Manager focused on delivering memorable guest experiences, maximizing team productivity and maintaining food safety, premises cleanliness and accuracy on money handling. Bringing [Number] years' experience and strong desire to make a positive impact on team and business success.

Driven Certified Swing Manager proficient in scheduling, training and overseeing employees in [Type] setting. Familiar with front- and back-end restaurant operations and eager to apply experience gained over [Number] years in the restaurant industry to career-track role at [Company Name].

Versatile Certified Swing Manager knowledgeable about inventory management, customer care, and team leadership. Fully-versed in all areas of [Company Name] operations and offering [Number] years of experience.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Ambitious [Job Title] with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Swing Manager

McDonald’s
07.2017 - Current
  • Assisted in training team members on operational procedures and safety protocols.
  • Supported daily operations by managing inventory levels and ensuring stock availability.
  • Maintained cleanliness and organization of work areas to promote safety and efficiency.
  • Contributed to team efforts by preparing food items according to established guidelines.
  • Implemented customer service best practices to enhance guest satisfaction during shifts.
  • Monitored equipment functionality, reporting issues promptly for timely resolution.
  • Collaborated with team members to streamline workflow and improve service speed.
  • Engaged in continuous learning of operational systems and tools to enhance performance.
  • Managed employee performance to give guests accurate, efficient and personable service each and every time. LG
  • Managed employee performance to give guests accurate, efficient and personable service each and every time.

. Environmental Supervisor.

HCA Summit Hospital
06.2018 - 07.2025
  • Supervised environmental compliance audits, ensuring adherence to regulations and standards.
  • Developed and implemented waste management protocols, reducing disposal costs and promoting sustainability.
  • Trained staff on best practices for environmental safety and regulatory requirements, enhancing team proficiency.
  • Coordinated environmental impact assessments, identifying potential risks and recommending mitigation strategies.
  • Led initiatives to improve recycling programs, increasing participation across departments and enhancing resource recovery.
  • Analyzed data related to environmental performance metrics, driving informed decision-making for continuous improvement.
  • Collaborated with cross-functional teams to integrate sustainability goals into operational processes and workflows.
  • Managed relationships with regulatory agencies, facilitating communication and ensuring timely reporting of compliance activities.
  • Result Developed emergency response plans tailored to specific scenarios involving chemical spills or releases.
  • Assigned workloads, maintained performance management, and reviewed daily activity reports.
  • Coordinated onsite sewage treatment and disposal system program and conducted soil analyses and onsite property evaluations.
  • Managed regulatory reporting requirements, ensuring timely submission of accurate documentation for compliance purposes.
  • Oversaw stormwater management programs to mitigate the risk of water pollution from site activities during precipitation events.
  • Spearheaded employee training initiatives on environmental regulations, best practices, and company policies to foster a culture of sustainability.
  • Collaborated with stakeholders in developing and executing site-specific remediation projects for contaminated properties.
  • Conducted thorough assessments of new projects for potential environmental impacts, ensuring proper permitting requirements were met prior to commencement.
  • Reduced waste generation by implementing innovative waste minimization strategies and recycling programs.
  • Consistently maintained full compliance with federal, state, and local regulations by staying current on evolving legislation affecting operations.
  • Improved environmental compliance by conducting regular audits and inspections of facilities and processes.
  • Conducted and coordinated initial and final inspections of installations for onsite sewage treatment and disposal systems.
  • Developed and implemented comprehensive environmental management plans for facility operations, ensuring regulatory adherence.
  • Led cross-functional teams in the implementation of energy conservation measures resulting in reduced greenhouse gas emissions and cost savings.
  • Evaluated emerging technologies for potential adoption into company processes as a means of improving environmental performance.
  • Provided public information services regarding code requirements.
  • Established strong relationships with regulatory agencies by maintaining open communication channels and promptly addressing concerns or violations.
  • Promoted sustainable procurement practices within the organization by integrating environmentally friendly products into purchasing decisions result.
  • Performed root cause analyses on environmental incidents, implementing corrective actions to prevent future occurrences.
  • Managed hazardous materials storage, handling, and disposal to minimize risks to personnel and the environment.
  • Led training in sanitation and cleaning practices.
  • Delegated assignments and verified work quality and completion according to facility and regulatory standards.
  • Supervised and directed daily work of team of [Number] sanitation personnel.
  • Stored chemicals in compliance with [Name] regulations.
  • Operated bucket loader to transport items between locations.
  • Collected samples and conducted [Type], [Type] and [Type] tests.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Maintained required records of work hours, budgets and payrolls.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Established and enforced safety protocols and guidelines for staff.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

Education

GED -

Riverdale High School
Murfreesboro, TN
08-1991

Skills

  • Food safety management
  • Process optimization
  • Health and safety compliance
  • Workforce development
  • Accurate money handling
  • Food safety compliance
  • POS system
  • Quality assurance
  • Staff scheduling
  • Menu development
  • Waste reduction
  • Staff recruitment
  • Quality controls
  • Health and safety
  • Inventory coordination
  • Sales support
  • Delegation
  • Six sigma methodologies
  • Schedule implementation
  • Cost reduction strategies
  • Checklist management
  • Customer service monitoring
  • Shift oversight
  • Employee engagement
  • Scheduling expertise
  • Safety control
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Collaboration and teamwork
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Money handling
  • Adaptability and flexibility
  • Decision-making
  • Cash handling
  • Food preparation
  • Safe food handling
  • Relationship building
  • Calm and pleasant demeanor
  • Scheduling staff
  • Employee supervision
  • Delegating assignments and tasks
  • Task prioritization
  • Team building
  • Work Planning and Prioritization
  • Sanitation standards
  • Supply ordering and management
  • Self motivation
  • Nutritional knowledge
  • Infection control
  • Monitoring food preparation
  • Coaching and mentoring
  • Analytical thinking
  • Interpersonal skills
  • Food presentation
  • Conflict resolution
  • Recruitment and hiring
  • Operations management
  • Kitchen equipment operation and maintenance
  • Goal setting
  • Hospitality management
  • Professionalism
  • Interpersonal communication
  • Scheduling
  • Quality control
  • Strategic planning
  • Training and onboarding
  • Staff training
  • Building maintenance
  • Food plating and presentation
  • Employee performance evaluations
  • Inventory control
  • Time management abilities
  • Staff supervision
  • Continuous improvement
  • Inventory management
  • Adaptability
  • Written communication
  • Project management
  • Sales and marketing
  • Cost controls
  • Managing deliveries
  • Customer retention
  • Performance monitoring
  • Anticipating problems

Certification

  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

English
Full Professional

Timeline

. Environmental Supervisor.

HCA Summit Hospital
06.2018 - 07.2025

Certified Swing Manager

McDonald’s
07.2017 - Current

GED -

Riverdale High School