Melissa Broussard
Plano,Texas
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
19
19
years of professional experience
Work History
Bakery Operations Specialists
Tom Thumb Food Stores
12.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Conducted in-depth market research for identifying new business opportunities.
- Developed training materials to enhance staff proficiency and productivity.
- Increased efficiency by automating routine tasks with software solutions.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
Assistant General Manager
Albertsons
07.2021 - 12.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
E-Commerce Manager
Albertsons
07.2020 - 09.2021
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Helped find leading online retailers and platforms to connect with consumers.
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Supported annual media planning process and media buying for digital content.
Pharmacy Auditor
Albertsons
05.2016 - 07.2020
- Streamlined the auditing process for increased efficiency and accuracy through meticulous documentation and organization.
- Identified areas of potential risk in pharmacy operations by conducting thorough reviews of information systems and security protocols.
- Strengthened relationships with clients through transparent communication and timely delivery of audit results.
- Trained new team members on pharmacy audit procedures, fostering a culture of collaboration and knowledge sharing.
- Facilitated swift resolution of disputes between pharmacies, manufacturers, or insurance companies through clear communication channels established during the audit process.
- Improved overall pharmacy operational efficiency by recommending best practices based on comprehensive audit findings analysis.
Bakery Assistant Manager
Albertsons
07.2005 - 06.2012
- Enhanced bakery sales by implementing creative marketing strategies and promotional events.
- Streamlined bakery operations for increased efficiency by optimizing staff scheduling, inventory management, and daily production planning.
- Contributed towards reducing stock discrepancies through diligent inventory management, ensuring accurate records of on-hand supplies.
- Oversaw inventory control processes to minimize waste and ensure consistent availability of fresh ingredients for optimal product quality.
- Motivated team members through regular performance evaluations, recognition programs, and ongoing coaching to foster a positive workplace culture.
Education
High School Diploma -
Ovey Comeaux High School
Lafayette, La Retail Management Certificate - Retail Management
Dallas College
Dallas, Tx08.2023
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Supply Management
- Excellent Communication
- Team building
Timeline
Bakery Operations Specialists
Tom Thumb Food Stores
12.2021 - Current
Assistant General Manager
Albertsons
07.2021 - 12.2021
E-Commerce Manager
Albertsons
07.2020 - 09.2021
Pharmacy Auditor
Albertsons
05.2016 - 07.2020
Bakery Assistant Manager
Albertsons
07.2005 - 06.2012
High School Diploma -
Ovey Comeaux High School
Retail Management Certificate - Retail Management
Dallas College
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