Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
References
Melissa Broussard

Melissa Broussard

Houston,TX
The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Business/Healthcare Technology Instructor

Houston Community College System
Houston, TX
02.2025 - Current

1. Teaching:

  • Developed the syllabus of lectures, classwork, and assignments, and distributed it to students on the first day of class.
  • Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
  • Plan, develop, and use a variety of teaching methods and materials that assist students in meeting course objectives, and which are appropriate for students with differing educational, experiential backgrounds, and learning styles.
  • Evaluate students to measure their progress toward the achievement of stated course objectives, and inform them of their progress in the course in a timely manner.
  • Keep accurate student records, and submit related reports and forms within requested timelines.
  • Review, evaluate, and recommend student textbooks and learning materials.
  • Teach courses at a variety of times and locations in response to institutional needs.
  • Use equipment and facilities responsibly and courteously. Where appropriate, assist the chair with the routine maintenance of instructional laboratories.
  • Demonstrate competence and interest in the use of technology in the classroom, and willingness to explore new instructional methodologies.

2. Academic Advising:

  • Maintain professional relationships with students, colleagues, and the community.
  • Provide access to students through posted office hours, electronic communication, and other appropriate methods. Provide advice and assistance to students regarding instructional or program-specific issues.
  • Make presentations on a particular academic field or program, its subject matter, objectives, opportunities for further study (transfer opportunities), and opportunities for work (co-ops, part-time, work-study), careers, special clubs and activities available, support services, scholarships, etc.
  • Create and maintain a website dedicated to the types of information specified by the college and the chair of the department.
  • Work with the Chair to take on appropriate academic advising activities as needed by the College and Department. (For examples, please refer to the HCC Faculty Workload Guidelines.)

3. Professional Development:

  • Establish annual objectives for professional growth in consultation with the department chair.
  • Keep pace with developments in the discipline, and utilize technologies that support student learning.
  • Participate in the evaluation process for yourself, your department, and your college.

4. Institutional and Community Service:

  • Participate in scheduled institutional service activities, including opening week events, conference days, and commencement exercises.
  • Actively participate in department, college, or system meetings and/or committees.
  • Participate in college-related activities, such as student activities, selection of faculty, community education, recruitment of students, and/or special programs.
  • Review, evaluate, and revise program curricula and practices to assure compliance with professional standards, state-mandated guidelines, and requirements of business/industry, and higher education.
  • Assist in the articulation of courses and programs with secondary and post-secondary institutions.

Alvin Independent School Substitute

Alvin ISD
Alvin, Texas
08.2017 - 08.2020
  • Prepared and delivered instructional materials suited to varied learning levels.
  • Managed classroom environments to ensure a safe and productive learning experience.
  • Adapted teaching methods to meet diverse student learning styles.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Utilized educational technology to enhance learning experiences.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Facilitated discussions to encourage critical thinking and student engagement.
  • Developed and enforced behavioral management plans.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Engaged students in discussions to promote interest and drive learning.
  • Provided classroom instruction following regular teacher's lesson plans.
  • Addressed individual student needs and accommodated learning differences.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.

Paraprofessional ELC Special Education Teacher

Fortbend Ridgemont Early Literacy Center
HOUSTON, Texas
08.2018 - 12.2019
  • Communicated and collaborated well with educators from various grade levels.
  • Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
  • Assisted children at stations during small-group learning periods.
  • Supported students throughout academic instruction and assignments.
  • Applied positive reinforcement to redirect negative behaviors.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.
  • Supplied one-on-one attention to each student during group activities.
  • Provided clerical support to teachers, such as photocopying and organizing materials.
  • Assisted with the organization and implementation of classroom projects and events.
  • Participated in IEP meetings and contributed to the development of educational plans.
  • Collaborated with outside agencies providing services for students and families to deliver cohesive support.
  • Developed interesting and interactive learning methods tailored to help students with individual needs.

CTE Business & Healthcare Teacher

Goose Creek ISD-Ross Sterling High School
BAYTOWN, TX
06.2017 - 08.2018
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.

Texas Children Health Plan

Certified Medical Coder/Provider Contract
Houston, TX
06.2008 - 12.2011
  • Actively support senior management in critical decision-making and business planning initiatives by efficiently overseeing all internal coding, reimbursement, and provider contracts audits.
    • Apply sharp business acumen and leadership skills toward directing staff and providers on correct coding and billing procedures as they relate to ICD-9-10, CPT, and HCPCS coding.
    • Strategically plan, allocate, and administer budgets to maximize the use of resources and boost bottom-line profitability while controlling costs.
    • Maintain up-to-date industry standards and regulations to ensure compliance.
  • Manage policy decisions related to claims payment and compliance, ensuring fee schedules comply with AMA guidelines and state Medicaid/CHIP guidelines, and monitor process, project flow systems.
    Project Manager working with the TCH Health Plan Finance on the annual E&Y internal audits.
  • Manage and assist in the development and implementation of policies and procedures for the fee schedule and auditing, which assure appropriate internal financial control, which consists of:
  • Researching and interpreting state, federal, and industry standards and documents to ensure health plan compliance.
  • Coordinate policy decisions related to claims payment and compliance.
  • Managed all internal coding and reimbursement, provider contracts, and audits with less than a 5% error rate.
  • Train staff and providers on correct coding and billing procedures as they relate to ICD-9, CPT, and HCPCS coding, and ensure that the fee schedules are developed in accordance with AMA, community, and state Medicaid/CHIP guidelines.
  • Develops all fee schedules and coordinates with staff to assure that the reimbursement templates are applied correctly in the claims adjudication process.

Education

Graduate Certificate - Certified Medical Assistant

The College of Health Care Professions, TX
10-2021

Certificate of Technical Studies - Lean Six Sigma Black Belt

San Jacinto College, Pasadena, TX
06-2013

Master of Science - Project Management

Kaplan University, Davenport, IA
03-2013

Certificate of Technical Studies - Microsoft Office Specialist (MOS)

Houston Community College, Houston, TX
08-2012

MBA - Business Administration

Letourneau University, Longview, TX
12-2011
  • Graduated magna cum laude
  • 4.0GPA

BBA - Business Administration/ Human Resource

Letourneau University, Longview, TX
08-2008

Associated Applied Science

Houston Community College, Houston, TX
05-2007
  • 4.0 GPA
  • Graduated magna cum laude

Certification - Certified Professional Coder (CPC)

AAPC, Salt Lake City, UT
06-2004

License - Cosmetologist

Lockworks Hair Academy, Lafayette, LA
08-1992

Diploma - Practical Nursing

Teche Area Technical College, New Iberia, LA
08-1991

Skills

  • Remote support
  • E-learning platforms
  • Multimedia tools
  • Web development
  • Online collaboration
  • Hardware maintenance
  • Network administration
  • Advanced troubleshooting
  • Computer security

Certification

• Alternative Certification Program Texas Teachers - Teachers of Tomorrow▪ Houston Texas, 2018
• Lean Six Sigma Black Belt, San Jacinto College-Central, Graduated 2013
• M.O.S.- Microsoft Office Specialist, Houston Community College Certification 2012
• Project Management Certification-PMP -Kaplan University, Graduated 2011
• M.B.A. - Letourneau University Houston Texas Campus Graduated 2010
• B. B. A. - Letourneau University Houston Texas Campus Graduated 2008
• A.A.S., Medical Billing and Coding - Houston Community College, Graduated 2007
• Diploma, Allied Nursing, Practical Nursing Program for LPN - Louisiana Technical College, New Iberia, LA
• Texas License, Healthcare and Life Insurance, Training Program Certification
• C.P.C.- Certified Professional Coder (CPC) - AAPC # 00087778

Timeline

Business/Healthcare Technology Instructor - Houston Community College System
02.2025 - Current
Paraprofessional ELC Special Education Teacher - Fortbend Ridgemont Early Literacy Center
08.2018 - 12.2019
Alvin Independent School Substitute - Alvin ISD
08.2017 - 08.2020
CTE Business & Healthcare Teacher - Goose Creek ISD-Ross Sterling High School
06.2017 - 08.2018
Texas Children Health Plan - Certified Medical Coder/Provider Contract
06.2008 - 12.2011
The College of Health Care Professions - Graduate Certificate, Certified Medical Assistant
San Jacinto College - Certificate of Technical Studies, Lean Six Sigma Black Belt
Kaplan University - Master of Science, Project Management
Houston Community College - Certificate of Technical Studies, Microsoft Office Specialist (MOS)
Letourneau University - MBA, Business Administration
Letourneau University - BBA, Business Administration/ Human Resource
Houston Community College - , Associated Applied Science
AAPC - Certification, Certified Professional Coder (CPC)
Lockworks Hair Academy - License , Cosmetologist
Teche Area Technical College - Diploma, Practical Nursing

Work Availability

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References

References available upon request.