Melissa Brown

Management of multiple client's events from 10 through 1000's of travelers.

Planning, coordination, and execution of group air travel for many Fortune 500 companies

Achieved targeted financial goals while delivering first in class service

Collaborate with client on spend to ensure sign saving. Financial management throughout the life cycle of booking process.

Delivered outstanding service on clients expectations including research, budgets, policy managemen, and negotiation of airline contracts

Servicing of multiple group accounts including online and VIP groups

Created and maintained an Integrated Groups Database for easy access to important information

Training and mentoring new agents on the floor

Key billing contact for 3rd party registration site