Melissa Brown
Webster,NY
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
11
11
years of professional experience
Work History
RN Case Manager
Molina Healthcare
05.2023 - Current
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
RN Case Manager (High Risk OB)
Blue Cross And Blue Shield
09.2021 - 02.2023
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
Nurse Manager, OBGYN
Rochester Gynecology And Obstetric Associates
06.2020 - 08.2021
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Labor and Delivery Registered Nurse
Unity Hospital Rochester
09.2019 - 05.2020
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress, and modify care plan.
- Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
Telephonic Triage Registered Nurse
West Ridge OBGYN
08.2017 - 08.2019
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Educated family members and caregivers on patient care instructions.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Telephone Triaging Registered Nurse
Penfield OBGYN
08.2012 - 08.2017
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Education
Associate of Applied Science - Nursing
Finger Lakes Community College
Canandaigua, NY05.2011
Skills
- Medical Records Management
- Injection Administration
- EMR Systems
- Patient Education
- Care Plan Development
- Family Planning Services Education
- Team Coordination
- Medication Side Effect Knowledge
- Patient Intervention
- Follow-Up Calls
Timeline
RN Case Manager
Molina Healthcare
05.2023 - Current
RN Case Manager (High Risk OB)
Blue Cross And Blue Shield
09.2021 - 02.2023
Nurse Manager, OBGYN
Rochester Gynecology And Obstetric Associates
06.2020 - 08.2021
Labor and Delivery Registered Nurse
Unity Hospital Rochester
09.2019 - 05.2020
Telephonic Triage Registered Nurse
West Ridge OBGYN
08.2017 - 08.2019
Telephone Triaging Registered Nurse
Penfield OBGYN
08.2012 - 08.2017
Associate of Applied Science - Nursing
Finger Lakes Community College
Similar Profiles
Mayra GarciaMayra Garcia
Claims Auditor at Bright Healthcare Plan & Molina Healthcare PlanClaims Auditor at Bright Healthcare Plan & Molina Healthcare Plan
Katrevia CarrKatrevia Carr
Healthcare Customer Service Representative at Molina HealthcareHealthcare Customer Service Representative at Molina Healthcare
Reagan BisaillonReagan Bisaillon
Case Manager Supervisor at Molina HealthcareCase Manager Supervisor at Molina Healthcare
Eduardo MunozEduardo Munoz
Case Manager at Molina HealthcareCase Manager at Molina Healthcare
Greg MakowskiGreg Makowski
MRI Technologist (MR) at Rochester Regional HealthMRI Technologist (MR) at Rochester Regional Health