Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MELISSA BROWN

Atlanta,GA

Summary

Respectful and ethical person who believes that implementing firm, clear guidelines and adopting an attitude of understanding generates a more peaceful environment for all involved. Also someone who exercises excellent judgment during crisis events and develops strong rapport colleagues.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Commercial Truck Driver

Prime Inc.
04.2022 - Current
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
  • Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Radiology Technical Assistant

Grady Memorial Hospital
01.2021 - 04.2022
  • Transporting patients to and from emergency room routine duties including clerical, technical and patient related functions
  • Assisting members of the patient care team and providing a broad range of health care services such as: patient check-in, exam review, preparation for the visit, patient education, assistance with exams and procedures, and patient transporting

Benefits Customer Service Representative

Lincoln Financial Group
05.2021 - 11.2021
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Completed customer applications and updated records to reflect current information.
  • Set up customer payment plans to cover annual policies and renewals.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.

Correctional Officer

Department of Corrections
07.2014 - 04.2020
  • Conducted routine and emergency head counts
  • Completed intake paperwork, fingerprints and searches
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Searched the building and grounds, living quarters and work areas for contraband
  • Prepared, processed and maintained forms, reports, logs, records and activity journals
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards
  • Tracked inmates through head counts, visitor logs and scheduled activities
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates
  • Determined and assigned inmates to appropriate housing
  • Built solid relationships with staff and residents to help keep the institution safe and secure.

Direct Service support

Rescare Home Care
07.2011 - 11.2014
  • Observed and monitored client behavior and responses to treatment
  • Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data
  • Conducted therapeutic individual and family therapy sessions
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.

Customer Service

Sitel
09.2010 - 04.2011
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Answered a constant flow of customer calls with up to 3 calls in queue per minute
  • Managed high call volume with tact and professionalism
  • Initiated operations improvements to improve overall call center productivity
  • Effectively managed a high-volume of inbound and outbound customer calls.

Education

Bachelor of Science - Computer And Information Sciences

Southern New Hampshire University
Hooksett, NH
12.2026

Skills

  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Strong interpersonal skills
  • Safety and security-oriented
  • Team-oriented
  • Computer Literacy
  • Telephone Etiquette
  • Call Center Experience
  • Analytical Skills
  • Data entry

Certification

  • FDLE
  • CPR

Timeline

Commercial Truck Driver

Prime Inc.
04.2022 - Current

Benefits Customer Service Representative

Lincoln Financial Group
05.2021 - 11.2021

Radiology Technical Assistant

Grady Memorial Hospital
01.2021 - 04.2022

Correctional Officer

Department of Corrections
07.2014 - 04.2020

Direct Service support

Rescare Home Care
07.2011 - 11.2014

Customer Service

Sitel
09.2010 - 04.2011

Bachelor of Science - Computer And Information Sciences

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
MELISSA BROWN