Melissa Brown
Manchester,NH
Summary
High-performing technician with over 26 years of experience. Consistently delivering successful improvements for business operations, profitability and team development. Resourceful leader who thrives in a fast-paced changing environment, conscientious, hardworking and excels at multitasking. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dependable, with track record of success in the field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Tackles challenges with positivity and a drive to overcome. Highly self motivated individual who thrives in an independent work environment and also works well in a team environment.
Overview
28
28
years of professional experience
Work History
Area Lead Patient Care Technician
Fresenius Medical Care
, NH
12.1996 - Current
- Demonstrates practice of continuous quality improvement by working closely with nurses and managers to maintain or increase monthly CMS goals through QAI, continuous reinforcement, and monitoring patient outcomes
- Manages and coordinates the care of home therapy patients in Southern New Hampshire
- Manages scheduling of patient appointments for a smooth flow of day-to-day activities
- Demonstrates relationship development by working closely with Interdisciplinary Team members and patients to develop the best quality care
- Result-oriented by reviewing quality numbers and participating in changes to reach goals
- Motivates team by creating a positive work environment and encouraging clear communication
- Strong communication skills with team members to collaborate in the decision-making process
- Prioritize multiple tasks in a fast-paced environment to meet weekly/monthly deadlines
- Proficient with Excel spreadsheets to organize and interpret data, identifying weekly/monthly goals met and missed
- Collaborate with IDT to optimize patient care and outcomes
- Created respite coupons for patient retention
- Created patient informational/educational books to promote patient understanding of policies and procedures.
Education
Bachelor of Science - Business Administration Conc/Healthcare
Southern New Hampshire University
Manchester, NH01-2024
Skills
- Hemodialysis technician
- High quality care
- Trust and relationships
- Organizational skills
- Communication skills
- Team Development
- Team Leadership
- Performance Oversight
- Staff Management
- Leadership skills
- Business Administration
- Attention to Detail
- Customer Service
- Policy Enforcement
- Policies and Procedures
- Training and coaching
- Decision-Making
- Customer Relations
Leader/Manager Experience
- Experienced in managing a group of home therapy patients. Responsibilities include monitoring patient lab outcomes, monthly education, supply ordering, appointments, and audits.
- Experience with leading a team of co-workers on day-to-day tasks.
- Experience in precepting new employees
Timeline
Area Lead Patient Care Technician
Fresenius Medical Care
12.1996 - Current
Bachelor of Science - Business Administration Conc/Healthcare
Southern New Hampshire University