Melissa Brown
Fountain Run,KY
Summary
Dedicated Paramedic with over 20 years experience in the medical field. Currently pursuing a career in the Health Information Management field. Several years experience in Medical Records, EHR, Insurance claims and Explanation of Benefits.
Overview
14
14
years of professional experience
1
1
Certification
Work History
EMT-P and Registration Clerk
Monroe County Medical Center
11.2020 - Current
- All aspects of advanced patient care.
- Assist in registering ambulance runs for billing purposes.
- Registering patients for ER and Outpatient.
- Answering phone calls.
- Verifying insurance.
- Review registration records for completeness and accuracy.
- Make corrections as needed.
- Creating checklist of what gets looked at when reviewing registration records.
Warehouse Associate
Dollar General Distribution Warehouse
12.2019 - 11.2020
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Registration Clerk
Monroe County Medical Center
05.2019 - 04.2020
- Registering patients for ER and Outpatient.
- Answering phone calls.
- Verifying insurance.
- Review registration records for completeness and accuracy.
- Make corrections as needed.
Chiropractic Assistant
Spine Stop Chiropractic
04.2017 - 03.2019
- Verified medical insurance for new patients, as well as existing patients at beginning of year.
- Entered patient information into EHR, including Medical coding of diagnosis.
- Balanced and created daily deposit slip.
- Assured all patient visits were entered into EHR.
- Maintained statistical information and reported information as necessary.
- Followed up on medical records release requests.
- Obtained pre authorization as needed.
- Followed up on accounts that had large balances due from insurance and/or patient.
- Followed up on patient inquiries about insurance and/or billing issues.
- Used Microsoft Outlook, Word, Excel, PowerPoint.
Substitute Teacher
Monroe County Board of Education
03.2017 - 05.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Monitored student performance and provided feedback to inform instruction.
Financial Analyst, Statistical
Sitel
02.2015 - 11.2016
- Reviewed data to identify business drivers, critical issues.
- Conducted variance analyses.
- Forecasted short and long term earnings projections and recommended strategies.
- Analyzed historical and projected financial statements.
- Analyzed and reviewed budgets against actual spending.
- Used database and business management tools such as SAP, Oracle.
- Used Outlook, Word, Excel, PowerPoint.
Reporting Analyst
Sitel
02.2014 - 02.2015
- Compiled statistical reports.
- Assisted in the development of progress reports.
- Used computer applications to set up statistical analysis.
- Informed team members of analysis and study results.
- Used tracking metrics to analyze performance.
- Documented trends.
- Proficient in data extraction.
- Conducted thorough account reconciliations, identifying discrepancies and resolving issues to ensure data integrity.
- Participated in client meetings to discuss financial analysis.
Call Center Supervisor
Sitel
01.2012 - 02.2014
- .Measured productivity and cost efficiency.
- Maintained smooth daily operations.
- Managed staff schedules and work assignments
- Engaged in staff interviewing, training, evaluation, discipline.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Call Center Agent
Sitel
05.2011 - 01.2012
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
Education
Associate - Health Information Management – RHIT
Western KY University
Bowling Green, KY01.2024
Certified - Paramedic Training
Franklin Simpson Paramedic Training
Franklin01.1992
Skills
- Customer Relations
- Leadership
- Joint Commission
- EHR
- Explanation of Benefits
- Medical Coding
- Problem-Solving
- Insurance Verification
- Medical Terminology
- Confidentiality Compliance
Certification
Paramedic Training, 01/01/1992
RHIT, AHIMA, 2/28/2024
Timeline
EMT-P and Registration Clerk
Monroe County Medical Center
11.2020 - Current
Warehouse Associate
Dollar General Distribution Warehouse
12.2019 - 11.2020
Registration Clerk
Monroe County Medical Center
05.2019 - 04.2020
Chiropractic Assistant
Spine Stop Chiropractic
04.2017 - 03.2019
Substitute Teacher
Monroe County Board of Education
03.2017 - 05.2017
Financial Analyst, Statistical
Sitel
02.2015 - 11.2016
Reporting Analyst
Sitel
02.2014 - 02.2015
Call Center Supervisor
Sitel
01.2012 - 02.2014
Call Center Agent
Sitel
05.2011 - 01.2012
Paramedic Training, 01/01/1992
RHIT, AHIMA, 2/28/2024
Associate - Health Information Management – RHIT
Western KY University
Certified - Paramedic Training
Franklin Simpson Paramedic Training
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