Melissa Brown
Stockton,CA
Summary
Experienced Office Administrative Professional, with experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and good judgement. Works effectively with cross-functional teams in ensuring operational and service excellence. Enthusiastic administrative professional eager to contribute to team success through hard work, attention to detail, time management, and excellent organizational skills with a clear understanding of the company's goals.
Overview
19
19
years of professional experience
Work History
Credentialing Specialist
Center for Social Dynamics
04.2023 - 02.2025
- Credentialing providers to various insurance payors
- Credentialing with Anthem Blue Cross, Catalight Care Services, Medicaid, Magellan, OPTUM, Tricare, and Aetna
- Assist with school contracts
- Establishing lines of business with insurance payors
- Data entry
- Call verification for active providers
- Addressing/correcting rejection reports
Corporate Operations Administrator/Facilities Coordinator
Juvo Autism & Behavioral Health Services /Center for social Dynamic
08.2017 - 04.2023
- Administrative support of all company departments
- Administrative support for 15+ locations
- Oversee daily operations for multiple offices
- Schedule/prepare meetings for executive team
- OSHA's safety guideline verification
- Provides administrative support to directors and executives
- I-9 verification
- Staff training
- Oversee staff certification/training
- Set up and maintain paper and electronic filing systems for records and correspondences
- Oversee company vending services
- Review and assist with business license renewals
- Manage/Track expense reports
- Budgeting and monitoring office monthly spending
- Reviewing and submitting monthly expense reports
- Managing and delegating department needs
- Preparing curriculum upon clinician’s request
- Maintaining office supplies and equipment
- Following safety guidelines and protocols, via BHPN/OSHA and assuring center spaces are compliant and meet proper safety protocol and regulations
Librarian/Test Center Supervisor/Administrator
Aviation Institute of Maintenance
05.2016 - 08.2017
- Assisting instructors and director with a wide range of projects, as requested
- Maintained cleanliness and organization for multiple library locations on campus
- Exam tracking/Proctoring for Federal Aviation Administration (FAA)
- Maintaining student information filing system
- Working closely with the administration team and instructors in preparing attendance logs, study materials, and exams
- Responsible for the upkeep of office equipment
- Maintaining office and classroom supplies
- Provide students with study materials when needed
- Monitoring and recording testing progress
Department Supervisor/Customer Service Representative
The Home Depot
08.2006 - 05.2016
- Managing department inventory
- Managing department cleanliness
- Ensure compliance with workplace policies according to safety objectives
- Ordering merchandise to maintain stock items
- Supervised 10+ employees
- Training new employees
- Performed quarterly reviews for 10+ employees
- Promoting product for better sales
- Setting and accomplishing weekly profit goals
- Tracking and reporting department sales to department manager
- Complete and track orders
- Analyze and resolve customer complaints
- Filing and tracking important sales documents
- Reporting sales progress and sales goals
- Assisting human resource department when needed with scheduling, onboarding, and interviewing
- Assisting with creating employee’s schedules
- Assist with hiring events
Education
Master of Health Administration -
Capella University
09-2025
Bachelor of Arts - Sociology
California State University
Hayward, CA03.2018
Skills
- Administrative Support
- Supervisory
- Training
- Time Management
- Onboarding
- Multi Department Support
- Event Planning
- Expense Management
- Budgeting
- Filing
- Safety Compliance
- Policy Modification
- Procedure Modification
- Process Improvement
- Troubleshooting
- Operations Management
- Credentialing
- Accounts Payable
Career Skills
- 5+ years administrative Support
- 2+ years management/training
- Time Management
- Training and onboarding of staff
- Multi Department support in state/out of state
- Community and Event planning Assist
- Expense/Budgeting/Filing
- Safety and compliance of facilities
- Policy and procedure modification
- Administrative Support to Executive Leadership
- Process improvement/Troubleshooting
- Managed operations of corporate headquarters
- Credentialing
- Accounts Payable
Timeline
Credentialing Specialist
Center for Social Dynamics
04.2023 - 02.2025
Corporate Operations Administrator/Facilities Coordinator
Juvo Autism & Behavioral Health Services /Center for social Dynamic
08.2017 - 04.2023
Librarian/Test Center Supervisor/Administrator
Aviation Institute of Maintenance
05.2016 - 08.2017
Department Supervisor/Customer Service Representative
The Home Depot
08.2006 - 05.2016
Master of Health Administration -
Capella University
Bachelor of Arts - Sociology
California State University
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