Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Brown

Melissa Brown

Hooker,OK

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in enhancing customer satisfaction and team collaboration. Proven ability to manage inquiries effectively, implement process improvements, and maintain confidentiality. Skilled in cash handling and attentive to detail, consistently delivering outstanding service and fostering positive client relations.

Overview

2024
2024
years of professional experience

Work History

Front Desk Receptionist

Quality Inn Hotel
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Packaging Lead

Kansas Dairy Ingredients
11.2021 - 11.2023
  • Oversaw packaging operations to ensure compliance with safety and quality standards.
  • Trained and mentored new team members on best practices in packaging processes.
  • Implemented process improvements that enhanced efficiency and reduced waste.
  • Managed inventory of packaging materials, ensuring timely availability for production needs.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
  • Managed job performance of warehouse personnel to encourage steady and productive workflow.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Conducted basic repairs of vacuum sealers, pallet jacks, and lifts to keep equipment properly cleaned and maintained.
  • Used pallet jacks to safely move Number pounds of product and materials.
  • Supervised packaging operations to ensure adherence to safety and quality standards.
  • Coordinated team efforts to optimize workflow and enhance productivity in packaging processes.
  • Implemented process improvements that reduced waste and increased efficiency of packaging line.
  • Trained new employees on best practices for equipment usage and safety protocols in packaging area.
  • Managed inventory levels of packaging materials, ensuring timely availability for production needs.
  • Interacted with inspection department to address and resolve packaging issues.

Customer Service Manager

Walmart
04.2013 - 06.2017
  • Managed customer inquiries and resolved issues to enhance overall satisfaction.
  • Trained staff in effective communication techniques to improve service quality.
  • Implemented feedback mechanisms for continuous improvement of customer interactions.
  • Analyzed customer service data to identify trends and areas for enhancement.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Improved service delivery consistency by monitoring and adjusting workflows.
  • Enhanced team productivity with introduction of flexible working arrangements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Dimmitt High School
Dimmitt, TX

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Team collaboration
  • Customer assistance and interaction
  • Customer and client relations
  • Greeting and seating clients

Languages

English
Native or Bilingual
English
A1
Spanish

Timeline

Packaging Lead

Kansas Dairy Ingredients
11.2021 - 11.2023

Customer Service Manager

Walmart
04.2013 - 06.2017

Dimmitt High School

Front Desk Receptionist

Quality Inn Hotel

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