Melissa Brown
Lancaster,OH
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Marco's Pizza
08.2018 - 06.2020
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels, facilitating timely reordering of supplies.
- Contributed to team performance through effective communication and collaboration.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Shift Manager
Burger King
06.2014 - 03.2017
- Supervised daily operations to ensure adherence to company policies and safety standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Coordinated staff schedules to optimize coverage during peak hours and enhance workflow efficiency.
- Conducted inventory management, ensuring stock levels met demand while minimizing waste.
Property Manager
Pine Village Apartments
04.2009 - 06.2014
- Managed daily operations of property, ensuring compliance with regulations and standards.
- Oversaw maintenance requests, coordinating timely responses to enhance tenant satisfaction.
- Developed and implemented marketing strategies to attract new residents and retain current tenants.
- Conducted regular property inspections, identifying areas for improvement and initiating corrective actions.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Education
Associate of Applied Science - Correctional Rehabilitation
Sinclair Community College
Dayton, OH06-2026
Associate of Applied Science - Business Management
Sinclair Community College
Dayton, OH06-2024
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Team building and leadership
- Work Planning and Prioritization
- Loss prevention
- Issue resolution
Timeline
Assistant Store Manager
Marco's Pizza
08.2018 - 06.2020
Shift Manager
Burger King
06.2014 - 03.2017
Property Manager
Pine Village Apartments
04.2009 - 06.2014
Associate of Applied Science - Correctional Rehabilitation
Sinclair Community College
Associate of Applied Science - Business Management
Sinclair Community College