Melissa Brownell
Cambridge,Minnesota
Summary
Compassionate and reliable professional with extensive experience in caregiving and customer service. Known for strong attention to detail and a proactive approach to problem-solving, consistently delivering high-quality support across diverse roles in care and education.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delivery Driver/Personal Shopper
DoorDash
04.2021 - Current
- Delivered food orders promptly to enhance customer satisfaction and retention.
- Utilized GPS navigation systems to optimize delivery routes and reduce travel time.
- Maintained communication with customers regarding order updates and delivery status.
- Ensured accuracy of orders by verifying items before departure from restaurants.
- Managed multiple deliveries simultaneously while maintaining high service quality standards.
- Assisted in training new drivers on best practices for efficient delivery and customer service.
- Collected feedback from customers to identify areas for service improvement and implement changes.
- Developed strategies to increase tips through exceptional customer interactions and timely deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Paraprofessional
District 911
10.2016 - Current
- Supported teachers in classroom management and instructional activities to enhance student learning experiences.
- Assisted in implementing individualized education plans for students with diverse learning needs.
- Collaborated with educational staff to create a positive and inclusive classroom environment.
- Monitored student progress and provided feedback to educators on academic performance and behavior.
- Advocated for student needs by communicating effectively with parents, teachers, and support staff for optimal outcomes.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Elderly Caretaker
Self
12.2018 - 08.2024
- Provided compassionate companionship to elderly clients, enhancing emotional well-being and quality of life.
- Assisted with daily living activities, ensuring comfort and safety in home environments.
- Administered medications as prescribed, maintaining adherence to healthcare guidelines.
- Developed personalized care plans tailored to individual needs and preferences.
- Implemented innovative activities that promoted physical and mental engagement among clients.
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Advocated for clients'' best interests in complex situations involving healthcare decisions or interactions with external service providers.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
- Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
- Coordinated respite care services for family caregivers, offering much-needed breaks and reducing the risk of caregiver burnout.
- Monitored clients'' vital signs and reported any significant changes to healthcare providers promptly, contributing to early intervention efforts when necessary.
- Assisted elderly with daily living activities and physical therapies.
- Guided clients through challenging emotional situations such as grief or adjusting to new living arrangements with sensitivity and support.
- Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered companionship and kindness to elderly patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Childcare Provider
Self In-home
05.2022 - 06.2023
- Supervised daily activities to ensure safe and engaging environments for children.
- Developed age-appropriate educational programs tailored to individual learning styles.
- Established strong relationships with families, fostering open communication regarding child development.
- Implemented effective behavior management strategies to promote positive interactions among children.
- Organized creative play and structured learning experiences to enhance cognitive development.
- Maintained accurate records of children's progress and daily activities for parental review.
- Researched and integrated innovative teaching resources to enrich the childcare experience.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
PCA
Partners In Community Support
07.2005 - 10.2015
- Assisted clients with daily living activities, promoting independence and well-being.
- Implemented care plans tailored to individual client needs, ensuring personalized support.
- Monitored and documented client progress, enhancing communication with healthcare teams.
- Trained new staff on best practices for patient care and safety protocols.
- Advocated for clients' rights and needs, fostering a supportive community environment.
- Developed positive relationships with clients, improving trust and engagement in care processes.
- Coordinated transportation and appointments for clients, streamlining access to essential services.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Education
GED -
Cambridge Isanti High School
Cambridge, MnNo Degree - Nursing
Anoka Ramsey Community College
Cambridge, MN12-2028
Certificate of Technical Studies - Health Unit Coordinator
Anoka Technical College
Anoka12-2025
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Time management skills
- Heavy lifting
- Order picking and processing
- Delivery scheduling
- Delivery recordkeeping
- Client relationship management
- Documentation and reporting
- Order verification
- Defensive driving
- Advanced planning
- Payment collection
- Shopping orders
- Bedridden care
- Personal hygiene assistance
- Medical appointment coordination
- Behavioral management
- Respite care
- Compassionate caregiving
- Bathing assistance
- Housekeeping tasks
- Grooming assistance
- Dressing assistance
- Dementia care
- Emotional support
- Meal preparation
- Medication management
- Diabetes management
- Incontinence care
- Transportation services
- Recreational activities
- Physical therapy support
- Hospice care
- Patient assistance
- Nutritional support
- Toileting assistance
- Fall prevention
- Housekeeping duties
- Activities of daily living
- Client documentation
- Patient care
- Clear communication
- Active listening
- Adaptability and flexibility
Certification
- Certified Health Unit Coordinator
- Expired NAR Certificate
Timeline
Childcare Provider
Self In-home
05.2022 - 06.2023
Delivery Driver/Personal Shopper
DoorDash
04.2021 - Current
Elderly Caretaker
Self
12.2018 - 08.2024
Paraprofessional
District 911
10.2016 - Current
PCA
Partners In Community Support
07.2005 - 10.2015
GED -
Cambridge Isanti High School
No Degree - Nursing
Anoka Ramsey Community College
Certificate of Technical Studies - Health Unit Coordinator
Anoka Technical College