Melissa Bruce
Cleburne,TX
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing efficiency. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Business Manager/Administrator
Top Dog Texas
07.2023 - Current
- Company Overview: Top Dog Texas is a small private business
- Employee management including hiring, termination, scheduling, and training coordination
- All HR duties including time sheet verification and payroll
- Daily operations
- All client communications
- Scheduling client services
- Managing minor medical occurrences
- Implementation of new policies, procedures, and software
- Select and implement business management software to go paperless
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
Receptionist, Kennel Tech, Doctor Assistant/Veterinary Technician
Mid-Cities Animal Urgent Care
10.2022 - 06.2023
- Answer phones in a pleasant manner
- Schedule appointments and surgeries appropriately
- Fill prescription and over the counter preventives
- Direct calls to assistants/technicians as necessary
- Check clients in and out, take payments
- Complete appointment confirmations
- Complete callbacks and other duties as designated by the duties list
- Maintain a clean environment for all animals in care
- See all animals are cared for in a timely manner
- Manage surgery patients prior to and after surgery as needed
- Assist with lab work as needed
- Maintain exam room cleanliness
- Stock all treatment areas
- Fill medications as prescribed
- Give injections as prescribed
- Assist the doctor during exams with holding, medicating, taking notes
Receptionist, Kennel Tech, Doctor Assistant/Veterinary Technician
Jason-Little Road Animal Clinic (JLRAC)
04.2018 - 10.2022
- Answer phones in a pleasant manner
- Schedule appointments and surgeries appropriately
- Fill prescription and over the counter preventives
- Direct calls to assistants/technicians as necessary
- Check clients in and out, take payments
- Complete appointment confirmations
- Complete callbacks and other duties as designated by the duties list
- Maintain a clean environment for all animals in care
- See all animals are cared for in a timely manner
- Manage surgery patients prior to and after surgery as needed
- Assist with lab work as needed
- Maintain exam room cleanliness
- Stock all treatment areas
- Fill medications as prescribed
- Give injections as prescribed
- Assist the doctor during exams with holding, medicating, taking notes
- Manage my clinic's in stock prescription diets, creating a binder indicating the diets we keep on hand as well as diets available to order and over the counter diets we may suggest
- Complete orders and returns for the clinic, communicating with vendors, as well as educating the staff of any changes or new diets
Professional Rattlesnake Handler
Fangs and Rattlers, and The Outlaw Handlers
03.2010 - 04.2016
- Perform Rattlesnake thrill shows
Builder Contact and Customer Service Representative
Floors Inc.
05.2015 - 01.2016
- Schedule new floor installs and order material
- Schedule repairs with builders and home owners
- Follow up with repairs and installs as needed
- Address all builder and home owner concerns
Lister and Product tester
Green Glove IT Recycling
07.2014 - 05.2015
- Test newly picked up products for functionality
- Organize areas in the warehouse
- List items on the website
Dairy/Frozen Dept. Manager
Wal-Mart
12.2011 - 08.2012
- Order merchandise
- Make manual picks to go to the shelf
- Supervise stocking associates
- Maintain bunkers and endcaps as needed
- Complete daily price changes and label changes
Inventory Management Associate
Wal-Mart
05.2011 - 08.2012
- Count required backroom bins
- Pick system and manual generated picks
- Complete daily audits
Dot Com Associate
Wal-Mart
09.2010 - 08.2012
- Process online orders
- Receive merchandise
- Assist customers
- Work the backroom inventory
- Customer Service Desk
- Cashier when needed
- Stock shelves
Education
Associate of Science - General Studies
North Central Texas College
05.2018
High School Diploma -
Western Hills High School
01-2010
Skills
- Financial management
- Documentation and reporting
- Project management
- Employee management
- Client relationship management
- Issue resolution
- Team building and leadership
- Operational oversight
- Business administration
- Employee motivation
- Operations management
- Data confidentiality
Accomplishments
Successfully transitioned a business from all paper to paperless within the first six months of employment.
Significantly improved sanitation practices with SOP and product implementation.
Created an employee handbook to outline and define business policies and acceptable practices.
Languages
English
Native or Bilingual
Interests
- Pets
- Avid reader
- Cooking
- House plants
- DIY and home improvement projects
- Woodworking
- Outdoor recreation
- Camping
- Hiking
- ATV riding
Timeline
Business Manager/Administrator
Top Dog Texas
07.2023 - Current
Receptionist, Kennel Tech, Doctor Assistant/Veterinary Technician
Mid-Cities Animal Urgent Care
10.2022 - 06.2023
Receptionist, Kennel Tech, Doctor Assistant/Veterinary Technician
Jason-Little Road Animal Clinic (JLRAC)
04.2018 - 10.2022
Builder Contact and Customer Service Representative
Floors Inc.
05.2015 - 01.2016
Lister and Product tester
Green Glove IT Recycling
07.2014 - 05.2015
Dairy/Frozen Dept. Manager
Wal-Mart
12.2011 - 08.2012
Inventory Management Associate
Wal-Mart
05.2011 - 08.2012
Dot Com Associate
Wal-Mart
09.2010 - 08.2012
Professional Rattlesnake Handler
Fangs and Rattlers, and The Outlaw Handlers
03.2010 - 04.2016
Associate of Science - General Studies
North Central Texas College
High School Diploma -
Western Hills High School
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