Melissa Brumfield (Hughes)
Sumrall,MS
Overview
8
8
years of professional experience
Work History
Caregiver
Lank Brumfield
08.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Residential Cleaner
Self Employed Services
01.2020 - 06.2021
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Organized and used industrial cleaning products following strict safety procedures.
- Kept building entryway glass clean and polished for professional presentation.
- Emptied trashcans and transported waste to collection areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
Customer Service Representative
Lowes Home Improvment
06.2015 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
No Degree - General Studies
Pearl River Community College
Hattiesburg, MS2015
No Degree - Psychology
Southwest Community College
Summit, MS2013
High School Diploma -
Columbia Academy
Columbia, MS05.2005
Skills
- Household Chores
- Meal Planning and Preparation
- Companionship and Emotional Support
- Time Management
- Dining Room Support
- Dependable and Responsible
- Compassionate Communication
- Mobility Support
- Respectful and Compassionate
- Household Management
- Attentive to People
- Word Processing
- Independent Living
- Cook Healthy Meals
- Isolation Precautions
- Clean Living Spaces
- Sanitizing Surfaces
- Housekeeping
- Bathroom Servicing
- Stocking Bathrooms
- Vacuuming and Sweeping
- Dusting Furniture
- Light Fixtures and Ceiling Fans
- Interior and Exterior Cleaning
- Mopping and Buffing Floors
- Ordering Cleaning Supplies
- Surface Sanitizing
- Decision-Making Skills
- Interior Window Washing
- Kitchen Sanitizing
- Laundry Services
- Exceptional Time Management
- Building Maintenance
- Commercial and Residential Cleaning
Timeline
Caregiver
Lank Brumfield
08.2021 - Current
Residential Cleaner
Self Employed Services
01.2020 - 06.2021
Customer Service Representative
Lowes Home Improvment
06.2015 - 06.2016
No Degree - General Studies
Pearl River Community College
No Degree - Psychology
Southwest Community College
High School Diploma -
Columbia Academy
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