Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Buccine

Winter Haven,FL

Summary

Dynamic leader with proven expertise in food and beverage operations, currently employed at Walt Disney World Resort. Excelled in enhancing guest satisfaction and streamlining service delivery, demonstrating exceptional problem-solving abilities and teamwork. Offering strong organizational and communication skills with knack for detail and coordinator, eager to learn and grow in the food and beverage industry.

Overview

12
12
years of professional experience

Work History

Food & Beverage Coordinator

Walt Disney World Resort
07.2021 - Current
  • Provided exceptional guest service, addressing concerns and resolving issues promptly.
  • Leveraged strong communication skills to facilitate seamless coordination between front-of-house and back-of-house staff members.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
  • Ensured compliance with local alcohol regulations through diligent oversight of Responsible Vendor Program and staff training.
  • Helped maintained a clean and sanitary work environment, adhering to strict health code regulations.
  • Over saw training of new cast members on company policies and procedures, leading to improved staff performance.
  • Responded and resolved guest complaints, addressing concerns, and distress with amicable interactions.

Shift Supervisor

Starbucks
02.2019 - 07.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Helped maintain and cultivate a Third Place Environment ensuring continuous regular guest satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Service Manager

Lowes
11.2016 - 06.2018
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Monitored service staff performance and provided feedback for improvement.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.

Event Coordinator

Mystic Realms, Ltd.
01.2013 - 12.2017
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Brainstormed and implemented creative event concepts and themes.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.

Education

High School Diploma -

Delaware Valley High School
Matamoras
06-2003

Skills

  • Scheduling staff & labor management
  • Sanitation standards
  • Food presentation
  • Food safety compliance
  • Allergen awareness
  • Waste reduction
  • Beverage pairing expertise
  • Food and beverage operations
  • Customer service
  • Time management
  • Problem-solving abilities
  • Teamwork and collaboration
  • Multitasking ability
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening & effective communication
  • Adaptability and flexibility
  • Decision-making
  • Cash handling
  • Microsoft Excel
  • Operational efficiency
  • Experience opening New F&B locations

Timeline

Food & Beverage Coordinator

Walt Disney World Resort
07.2021 - Current

Shift Supervisor

Starbucks
02.2019 - 07.2021

Service Manager

Lowes
11.2016 - 06.2018

Event Coordinator

Mystic Realms, Ltd.
01.2013 - 12.2017

High School Diploma -

Delaware Valley High School

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Melissa Buccine