Melissa Bucek
Huntley,IL
Summary
Results oriented operations specialist focused on leveraging assets and generating maximum results. Proven sales operations success with experience simplifying processes. Strong independent analysis, judgment skills and excellent communication skills coupled with the ability to follow-up on leads. Accustomed to a fast-paced environment and supporting other departments as required.
Overview
20
20
years of professional experience
Work History
Channel Program Specialist
OMRON AUTOMATION
Hoffman Estates, USA
01.2016 - 01.2024
- Generate Channel Development reports for point of sale and point of purchase metrics and estimated growth margins
- Tracking Distributor point of sale and purchases monthly for North America Channel through use of a third-party and ERP portal-based reports
- Completed RFQ and NPI documentation for product expansion
- Supporting Channel and System Integrator Managers with reporting and communication to Channel to accurately identify critical areas of growth opportunities
- Maintain distributor contact details, program incentive ledgers and all contract agreements
- Work continuously with Sales Solutions, Product Management, Industry Marketing, and Credit departments to support Channel Development deliverables
- Enter Sales Quote and credit memo in ERP for Distributors placing orders applying incentive-based program approved funds
Enrollment Coordinator
AMERICAN INTERCONTINENTAL UNIVERSITY
Schaumburg, USA
01.2015 - 01.2016
- Audited documents for accuracy and consistency
- Processed student enrollments
- Utilized University policies to keep current with Federal education guidelines and standards
- Continually managed high volume email requests from the Admissions team
Sales Operations Coordinator
PHYSICIANS INTERACTIVE/APTUS HEALTHCARE
Libertyville, USA
01.2011 - 01.2013
- Supported multiple teams including Sales, Business Development, and Account Management executives
- Created and followed-up on leads for the Marketing team regularly uploading sales leads into the CRM and maintaining the client unsubscribe database for email blast campaigns
- Performed Salesforce.com administrator duties managing license procurement and daily CRM maintenance including user profiles, page layouts, updating account information and reassigning accounts based on territories
- Facilitated Sales Operations asset training to new members of the organization and provided continual support to internal teams accessing proprietary sales and marketing resources
- Completed vendor request forms and other related client supplier documents
- Produced scheduled and ad-hoc sales analysis reports utilizing MS Office applications and Salesforce.com
- Reports were utilized in sales forecast and prediction models to determine account strategies, individual quotas and account assignments
- Assisted the Sales and Business Development team with Request for Proposals, contracts, and proposed pricing strategies for client marketing campaigns
- Coordinated and posted the sales, marketing, and product development materials within an internal library located on Salesforce.com
Sales Customer Service Support Representative
RAND MCNALLY
Skokie, USA
01.2004 - 01.2011
- Provided support to the Commercial Transportation Sales Team and managed the lead qualification and distribution process
- Acted as contract administrator implementing sales and credit guidelines prior to document finalization
- Operated as a liaison member of the technical support team
- Processed proprietary software installations and activating product usage based upon customer contract renewal
- Resolved customer service issues efficiently and built a consistent track record of increased account retention and customer account growth
Education
Bachelor of Science - Business Management
Northeastern Illinois University
Chicago, ILAssociate of Science -
Triton College
River Grove, ILSkills
- Data Evaluation & Analysis
- Effective Organization Skills
- Industry Networking
- Event Coordination
- Verbal & Written Communication
- Customer Service and Support
- Copy Writing & Editing
- Streamline Sales Process
- Sales Lead Generation
Timeline
Channel Program Specialist
OMRON AUTOMATION
01.2016 - 01.2024
Enrollment Coordinator
AMERICAN INTERCONTINENTAL UNIVERSITY
01.2015 - 01.2016
Sales Operations Coordinator
PHYSICIANS INTERACTIVE/APTUS HEALTHCARE
01.2011 - 01.2013
Sales Customer Service Support Representative
RAND MCNALLY
01.2004 - 01.2011
Bachelor of Science - Business Management
Northeastern Illinois University
Associate of Science -
Triton College
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