Melissa Buchholz
Hoyt Lakes,MN
Summary
Hardworking Operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering 1+ years of experience operating machines of various magnitudes. Focused increasing productivity while following quality guidelines.
Overview
6
6
years of professional experience
Work History
Relief Operator 2
Heliene U.S.A
Mt Iron , MN
2023.02 - Current
- Followed standard operating procedures for efficient operation of equipment.
- Communicated effectively with other team members regarding progress on various tasks throughout the shift.
- Provided assistance with training new relief operators on proper operation techniques.
- Ensured that all safety guidelines were followed during the entire shift.
- Responded quickly to alarms or other signals indicating process problems.
- Inspected products for conformance to quality standards before releasing them from the various stations.
- Learned most stations and job duties to provide relief to other operators to ensure production continued through break times.
CSR II
Anthem Inc
Gilbert , MN
2017.10 - 2020.04
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
- Participated in team meetings or training sessions when necessary.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Adhered to company's established protocols for handling confidential data.
- Consulted with customers regarding needs and addressed concerns.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education
GED -
Virginia High School
Virginia, NE1999-01
Skills
- System Troubleshooting
- Quality Assurance
- Equipment Operation
- Data Entry
- Advanced troubleshooting
- Valid Driver's License
- Problem-Solving
- Effective Communication
- Continuous Improvement
- Manufacturing Procedures
- Teamwork and Collaboration
Timeline
Relief Operator 2
Heliene U.S.A
2023.02 - Current
CSR II
Anthem Inc
2017.10 - 2020.04
GED -
Virginia High School
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