Melissa Buczkowski
Willis,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Tier 2 Customer Service Representative
TTEC Industries - FEMA Project
10.2022 - Current
- Assisting survivors of federally declared disasters
- Learning and maintaining knowledge of Department of Homeland Security resources and databases
- Utilizing resources to better assist survivors in this time of need
- Communicating with team members that need assistance, and offering guidance on difficult calls
- Recording own time, troubleshooting, and attendance
- Quality Assessment and Production Engineering Software Management/
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Quality Control Inspector
Cardinal Health
02.2020 - 06.2022
- (55 hours a week)
- Heading many projects including the installation and implementation of a new production management software and equipment, called Vorne
- Creating and editing supervisor’s and plant manager’s excel reports
- Updating and improving their production reports and formulas in excel sheets that they use daily
- Maintaining and performing statistical analysis on the cycle times of each machine manufacturing parts
- This was to ensure fastest possible run times could be set as standards
- Learned their entire software front to back called Mattec, and helped troubleshoot and guide other supervisors, operators, leads, and management on how to work with the software to better assist them
- Inventing new ways to analyze data in order to improve our processes
- Teach employees how to use and troubleshoot our softwares effectively
- I have experience in production planning and scheduling according to product demands and needs
- Taking into consideration inventory and customer retention
- I have hands on experience and performing quality assessments of parts made in the warehouse
- Performing visual inspections hourly, and lab testing as needed per each part
- Paperwork and data entry on quality specs of injection molding parts
- Maintain close relationships with the Vice President, and Plant Manager
- Weekly Zoom meetings to update Vice President, Head of Engineering, and Plant Manager of my progress on the projects I coordinate
- Daily meetings when I do production planning and scheduling to speak about production numbers from previous days, and the problems production may have encountered, and the needs for the day.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Completed precise measurements using special tools.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Sampled Number% of products for detailed analysis.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
- Conducted Type tests to evaluate comprehensive quality of Type products, noting results in Software and marking or removing defective items.
- Introduced Software to quality inspection team to speed up processes and increase productivity.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Examined Products for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Repaired faults, reassembled products and completed additional tests.
- Located and investigated production concerns and helped management implement corrective actions.
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
- Recommended architectural improvements, design solutions and integration solutions.
- Conducted inspections, tests and measurements of Type and Type materials to verify adherence with regulations and desired specifications.
Technical Support advisor Tier 2/ Team Lead
Conduent
05.2019 - 01.2020
- 40 hours a week)
- Remotely working from home for a largely known client
- Answering a high volume of calls
- Assisting other advisors and being a team lead
- Providing remarkable technical support for mobile devices
- Promoted after being with the company for 2 months
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Translated complex technical issues into digestible language for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed high levels of call flow and responded to Type technical support needs.
- Monitored systems in operation and input commands to troubleshoot areas.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Provided replacement files to customers missing data, media files, and software components.
- Collaborated with colleagues in both domestic and international support facilities.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Defined and documented technical support best practices for Type technologies.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
Customer Care Representative
World Travel Holdings
10.2018 - 04.2019
- Remotely working from home, answering high volume inbound service and sales calls
- Maintaining excellent focus and time management
- Delivering a remarkable experience, in the cruise travel industry
- Maintain and excel at regular trainings to keep up to date on all cruise knowledge for each cruise line
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Behavioral Therapist
Autism Response Team Inc
05.2018 - 08.2018
- Direct ABA Therapy for children, and teens, with Autism Spectrum Disorder
- Work avidly with families, to progress in social, communication, and motor skills.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Collected session data to aid in treatment planning and assessment.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
- Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
- Recommended therapeutic action plans and treatments based on results from behavioral assessments.
- Conducted Functional Behavior Assessments (FBAs) and Functional Analyses (FAs) and developed behavior intervention plans based on principles of applied behavior analysis.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Contributed to treatment success by offering feedback and guiding patients through exercises.
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
- Conferred with superiors to determine if non-progressing clients should continue to be counseled or referred to other specialists in such fields as medicine, psychiatry or legal aid.
- Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
- Supervised clinicians-in-training such as interns and new counselors.
- Facilitated referrals to outside healthcare professional and medical facilities to obtain specialized care for patients in need of extra support.
Customer Service Representative
A#1 Air, Inc
09.2016 - 06.2017
- Customer Service and sales position in fast-paced call center servicing HVAC, electrical, and plumbing equipment and services
- Assisted hundreds of clients daily via email and phone, responsible for directing clients to appropriate department and answering all general questions
- Performed outbound calls to clients for service promotion and maintenance reminders for on-site equipment
- Identified, troubleshot, and resolved priority issues per client specifications
- Managed customers records and interactions via CRM platform
- Answered client questions regarding services, support, and scheduling appointments for technician dispatch.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided back up for customer service managers.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Associate
Priscilla McCalls
09.2016 - 06.2017
- Successfully assisted customers with product selections and purchases in busy retail location
- Achieved daily sales goal by cross selling and promoting additional products and services
- Built rapport with customers by asking probing questions and utilizing effective listening skills
- Handled daily transaction paperwork, bank deposits, and register close out
- Built and maintained strong client relationships to ensure leads, future business and maximum productivity.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Developed, marketed and sold full range of products and support services.
Office Manager
Clear Choice Lawn Care
07.2015 - 08.2016
- Organized office functions and oversaw daily operations of office with fifty employees
- Handled scheduling, dispatched service call appointments, and maintained technician on-call roster
- Performed payroll duties, filing and cataloging employee records, as well as drafting & editing office memos
- Kept inventory of office supplies and ordered replacement tools and supplies as needed
- Drafted and submitted job cost reports for service calls
- Fielded inbound calls via multi-line phone system.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Maintained CRM database with customer updates and report generation.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Arranged corporate and office conferences for company employees and guests.
- Sourced vendors for special project needs and negotiated contracts.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Financial Advisor
Primerica Financial Services
04.2015 - 08.2015
- Assisted families with financial planning services including life insurance, securities, and investments
- Advised clients on retirement planning, budgeting, and investment strategies to help them meet financial goals and personal milestones
- Streamlined customer service, office management, and compliance to better assist clients
- Created personalized investment strategies and helped clients implement personal protection plans to ensure financial independence and asset protection.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Performed due diligence and valuation processes.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
- Prepared for and coordinated marketing events, created marketing compliance documentation and managed event marketing reimbursement to increase customer base and grow revenue.
- Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts.
- Delivered strategy advisement and corporate financing to clients.
- Kept client financial plans optimized for current market trends and economic conditions.
- Guided clients through compiling important financial histories and documentation for evaluation.
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Expanded customer base through community outreach and strategic business partnerships.
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
Education
Bachelor Of Business Administration - Business Administration And Management
Southern New Hampshire University
Remote08.2025
Skills
- Knowledge of Microsoft Windows including Windows XP, Vista, 7,8,10, MacOS 106-1011, Microsoft Office 365 Suite, Skype 365, multi-line phone system management, Sales Force CRM, Quickbooks, Google Docs, Microsoft Dynamics ERP, & SAP Business One
- Strong interpersonal skills, adept at organizing meetings, managing inventory, training and supervising staff, implementing office processes and procedures that expedite work and significantly save costs, possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules, and meeting company deadlines
- Software Diagnosis
- Configuring Devices
- MS Office Proficiency
- Tax Filing
- Final Reviews
- Customer Service Expertise
- Facility Credentialing
- Customer Support Needs Assessment
- Special Orders
- Troubleshooting and Assistance
- Apple IOS
- Business Development
- Desktop Support
- User Experience
- Windows Vista
- Component Replacements
- Hardware Upgrades
- De-Escalation Techniques
- Customer Inquiries
- Agent Assistance
- Staff Training
- Mobility Devices
- Account Management
- Data Connectivity
- Data Recovery
- Windows 10
- New Product Information
- Mac Systems
- Computer System Maintenance
- Onsite Installations
- Hardware and Software Configuration
- Microsoft Office Specialist (MOS) Master
- Onsite Instruction
- Application Installation
- Support Scenario Generation
- Support Ticket System Management
- Complaint Resolution
- Customer Service Process Improvement
- PC Component Diagnostics
- Technical Issues Analysis
- Product Selection
- Training Material Development
- Ethernet and Firewall Proficient
- Responding to Technical Questions
- Organizational Skills
- Issue Troubleshooting
- Technical Documents Comprehension
- User Guidance
- Call Center Operations
- Credit Card Applications
- Reading Comprehension
- Wide Area Networks
- Norton Antivirus Software
- Account Updating
- Appointment Scheduling
- Livechat Messaging
- POS Systems and Ordering Platforms
- Tracking and Documentation
- Customer Account Management
- Call Volume and Quality Metrics
- Sales Report Generation
- Investigate Claims
- Cultural Awareness
- Desktop Partitioning Software
- Workforce Planning
- Document and Records Management
- Feature Activation
- Voice and Data Service Migration
- Collaborative Team Player
- Sales and Upselling
- Emergency Service Coordination
- Hardware Repair
- Issue and Complaint Resolution
- Administrative and Office Support
- Order and Refund Processing
- Access Management Software
- Sales Quota Achievement
- Service Promotions
- Complex Product Knowledge
- System Performance Assessments
- Calm and Professional Under Pressure
- Invoice Preparation and Processing
- Membership Inquiries and Renewals
- First-Tier Technical Support
- Oracle EnterpriseOne
- Microsoft Windows and Office
- Call Volume Analysis
- Auditing Service Requests
- Accounting Procedures
- Clerical Support
- Status Meetings
- Technical Direction
- Managing Multiple Projects
- Data Imports
- Document Organization
- Server Migration
- Team Meetings
- Testing Methods
- Continuous Improvement Projects
- Special Requests
- Project Assistance
- Document Uploading
- Maintenance Requirements
- Google Drive
- Customer Loyalty
- Investment Analysis
- Submittal Tracking
- Deadline Coordination
- Status Updates
- Accounting Systems
- Procedural Updates
- Effective Written and Verbal Communication
- Learning Strategies
- Learning Platforms
- Electronic Filing System
- Proofreading Documents
- Business Correspondence
- Microsoft Excel
- Deep Learning
- Project Commissioning
- Microsoft SharePoint
- Administrative Support
- Company Standards
- Focus Group
- Strategy Alignment
- Contractual Obligations
- Data Compilation
- Corrective Actions
- System Optimization
- Office Supplies and Inventory
- PowerPoint Presentations
- Analyzing Performance
- Data Confidentiality
- Client Requirements
- Timelines and Milestones
- Providing Feedback
- Efficient Work Breakdown Structuring
- Customer Needs Determination
- Conducting Briefings
- Project Facilitation
- Operational Standards
- Safe Equipment Handling
- Budgetary Controls
- New Employee Onboarding
- Weekly Payroll
- Converting Leads
- Internal and External Communications
- Graphics Creation
- Administrative Procedures
- Employee Timesheet Processing
- Procuring Funding
- Information Technology Management
- Client Meetings
- Filing Documents
- Hazard Reduction
- Educational Materials
- Marketing Brochures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Tier 2 Customer Service Representative
TTEC Industries - FEMA Project
10.2022 - Current
Quality Control Inspector
Cardinal Health
02.2020 - 06.2022
Technical Support advisor Tier 2/ Team Lead
Conduent
05.2019 - 01.2020
Customer Care Representative
World Travel Holdings
10.2018 - 04.2019
Behavioral Therapist
Autism Response Team Inc
05.2018 - 08.2018
Customer Service Representative
A#1 Air, Inc
09.2016 - 06.2017
Sales Associate
Priscilla McCalls
09.2016 - 06.2017
Office Manager
Clear Choice Lawn Care
07.2015 - 08.2016
Financial Advisor
Primerica Financial Services
04.2015 - 08.2015
Bachelor Of Business Administration - Business Administration And Management
Southern New Hampshire University
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