Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Buenrostro

Baytown,TX

Summary

Experienced Asset Recovery administrator with strong background in managing reports, delinquent accounts, legal processes, vehicle repossessions and bankruptcies. Proven ability to support coworkers with mentorship, and guidance in problem solving. Strong organization skill and effective in communication to minimize losses.

Overview

9
9
years of professional experience

Work History

Asset Recovery Administrator

Texas Bay Credit Union
07.2021 - Current
  • Handle sensitive member information, adhering to regulatory and organizational guidelines.
  • Submit recommendations for restructures to upper management to minimize losses and assist members in reinstating their account.
  • Managed and oversaw the collection process; including repossessions, bankruptcies, legal proceedings and charge-offs.
  • Conducted communications with member's regarding debts, payment arrangements, loan restructures and bankruptcies.
  • Provided administrative support to the Asset Recovery team, offering mentorship, constructive feedback and guidance.
  • Act as liaison between attorneys and Texas Bay Credit Union, facilitating effective communication and streamlined legal proceedings.
  • Responded promptly to credit disputes inquires via Eoscar system.
  • Prepare documentation and managed repossessions, including inventory, condition reports, insurance claims and sales.
  • Handle cancellation of financial products such as GAP and vehicle warranties.
  • Managed both in-house and outside insurance claims efficiently.
  • Created and managed reports, including collection liquidations, charge offs, bankruptcy status, and auction inventory tracking.
  • Contacted storage facilities to coordinate vehicle release and arrange transport to auction.
  • Review vendor billing and invoicing.
  • Performed calculations for deficiency balance letters.
  • Scheduled and attended team meetings for existing and new clients on new services and performance.

General Merchandiser

Target
10.2017 - 08.2021
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive sales.
  • Pushed and stocked product in multiple departments.
  • Provided exceptional product knowledge and recommendations tailored to individual needs.
  • Backed up cashier staff during high volume store hours.
  • Installed and set up product displays in accordance with designated deadlines.
  • Supported Costumer Desk Service with handling cash registers, processing returns, and delivery of pick up orders in a timely matter.
  • Assisted with weekly promotions and sales display in multiple departments.
  • Handle and dispose of damaged or salvaged items.

Teacher Assistant

Houston ISDHousto
08.2016 - 01.2017
  • Assisted ESL students by translating and explaining art class terminology.
  • Coordinated with classroom teacher to simplify processes and encourage ESL students participation in class.
  • Demonstrated strong commitment to support students in achieving academic goals.
  • Assisted in monitoring students who struggle academically, and offered support and feedback to teacher to improve performance.

Education

Associate of Science - Social And Behavioral Science

San Jacinto College
Pasadena, TX
05-2019

High School Diploma -

Milby High School
Houston, TX
05-2016

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Time management
  • Documentation and reporting
  • Team collaboration
  • Conflict resolution
  • Mail handling
  • Bookkeeping

Languages

Spanish
Native or Bilingual

Timeline

Asset Recovery Administrator

Texas Bay Credit Union
07.2021 - Current

General Merchandiser

Target
10.2017 - 08.2021

Teacher Assistant

Houston ISDHousto
08.2016 - 01.2017

Associate of Science - Social And Behavioral Science

San Jacinto College

High School Diploma -

Milby High School

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