Years of exemplary customer service
Melissa Bujanos
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
1
1
Certification
Work History
Real estate agent
Century21
2020.07 - Current
- Northside
- Showed residential properties and explained features, value and benefits of available homes
- Managed sales pipeline by actively following up with prospects and hot leads
- Maintained a current and accurate CRM database of prospective customers
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments
- Managed real estate transactions from initiation to closing
- Prepared forms needed for real estate transactions, including contracts, deeds, closing statements, and leases
- Communicated with inspectors, lenders, and pest control companies to maintain all terms of the purchase agreement
Apartment Locator
2018.10 - 2019.11
- Texas RElocation Experts
- Demonstrated in-depth knowledge of community rules and regulations
- Help evaluate terms of the lease
- Help out of town clients transition and relocate to a new community
- Conversed closely with clients to understand needs and financial means related to plan rental and agreement
- Compared properties to similar rentals in neighboring areas to determine the comparative market price
TRANSACTION COORDINATOR
DATES FROM, ZIMMERMAN REALTY
2016.02 - 2016.11
- Prepared representation contracts, purchase agreements, and closing statements
- Promoted active listings through social media marketing, open houses, and newsletters
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence
- Maintained office supplies to prevent shortages
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports
- Conducted research using various media sources to obtain relevant data for staff requirements.
PRESCHOOL TEACHER
DATES FROM, CORNERSTONE CHRISTIAN PRESCHOOL
2013.01 - 2016.01
- Taught children’s foundational skills such as colors, shapes, and letters
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Developed professional relationships with parents, teachers, directors, and therapists
- Established indoor and outdoor safe play environments for toddler-age children
- Created and implemented developmentally-appropriate curriculum addressing all learning styles
- Incorporated music, art, and theater into lesson planning
- Administered and documented results of student assessments
- Distributed quarterly progress assessments and milestone reports to each parent
- Instructed 5 classes for preschool-aged children.
DATES FROM, CERTIFIED NURSES AID, Baptist
2005.02 - 2012.12
- Health System
- Managed rooming and bathing patients with low mobility
- Prepared each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
- Helped patients eat and take medications
- Ensured patients regular meals and proper medication dosages
- Monitored vitals and patient behavior and reporting them to the nursing and medical staff
- Assisted patients with mobility needs, transferring them from wheelchair to bed
- Responsible for turning or adjusting patients in bed to prevent bedsores or other discomfort
- Exercising patients by helping them walk
Education
Associates - Liberal arts
St. Phillips College
San Antonio, TXCertified Nurses aid, Baptist Health System - undefined
ACTIVE Certified Senior Real Estate Specialist - undefined
2020
Real Estate License-ACTIVE - undefined
2012
Skills
- New Construction Assessment
- Recruiting Clients
- Open House Management
- MLS Data Entry and Maintenance
- Art Styles and Techniques
- Curricula Planning
- Instructional Techniques
- Creativity and Artistic Expression
Certification
Certified Negotiation Expert (CNE)
Traditional marketing
Communication
Problem-solving
Leadership
Timeline
Real estate agent
Century21
2020.07 - Current
Apartment Locator
2018.10 - 2019.11
TRANSACTION COORDINATOR
DATES FROM, ZIMMERMAN REALTY
2016.02 - 2016.11
PRESCHOOL TEACHER
DATES FROM, CORNERSTONE CHRISTIAN PRESCHOOL
2013.01 - 2016.01
DATES FROM, CERTIFIED NURSES AID, Baptist
2005.02 - 2012.12
Associates - Liberal arts
St. Phillips College
Certified Nurses aid, Baptist Health System - undefined
ACTIVE Certified Senior Real Estate Specialist - undefined
Real Estate License-ACTIVE - undefined
Certified Negotiation Expert (CNE)
Traditional marketing
Communication
Problem-solving
Leadership
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