Melissa Burgess
Birmingham,AL
Summary
Skilled massage therapist specializing in Swedish, hot stones, and stress relief techniques. Committed to client education and tailored treatments that enhance wellness and satisfaction.
Overview
13
13
years of professional experience
Work History
Massage Therapist
Santa Fe Massage and Wellness
Birmingham, AL
01.2019 - Current
- Provided therapeutic massage services tailored to individual client needs.
- Utilized various techniques including Swedish, deep tissue, and sports massage for optimal results.
- Conducted thorough assessments of clients' physical conditions and pain levels.
- Maintained a clean and organized treatment environment to ensure client safety and comfort.
- Educated clients on self-care practices and wellness strategies post-treatment.
- Collaborated with other wellness practitioners to create comprehensive treatment plans.
- Managed scheduling appointments efficiently to maximize client satisfaction and service delivery.
- Developed strong rapport with clients, fostering trust and repeat business through exceptional care.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
Massage Therapist
Santa Fe
Birmingham, AL
08.2013 - 12.2018
- Mentored junior therapists, providing guidance on technique refinement and client interaction.
- Collaborated with wellness professionals to create holistic treatment plans for clients' overall health improvement.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Delivered personalized massage therapy sessions to enhance client well-being and alleviate discomfort.
Education
Licensed Massage Therapist -
Virginia College
Birmingham, ALSkills
Swedish massage
Professionalism and ethics
Stress relief massage
Body treatments
Trigger point massage
Hot stone massage
Aroma therapy
Geriatric massage
Pediatric massage
Stress management techniques
Facial massage
Cupping therapy
Deep tissue massage
Timeline
Massage Therapist
Santa Fe Massage and Wellness
01.2019 - Current
Massage Therapist
Santa Fe
08.2013 - 12.2018
Licensed Massage Therapist -
Virginia College