Melissa Burgos
Cropwell,USA
Summary
Known for collaborative and results-driven approach, combined with strategic thinking and leadership capabilities. Understands market dynamics and operational efficiency, excelling in process optimization and team management. Committed to driving operational excellence and achieving impactful business outcomes.
Overview
19
19
years of professional experience
Work History
Regional Director of Operations
Compassus
04.2024 - Current
- Standardized operational procedures across all BSMH locations to ensure consistency in quality and performance.
- Implemented HCHB across BSMH markets
- Developed strong partnerships with BSMH to expand business opportunities and drive growth.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Monitored budget and utilized operational resources
- Served as a mentor to Ohio Health JV
- Currently manage 8 Executive Directors
- Helped to develop the current Executive Director training guide
Executive Director
Ascension at Home
12.2018 - 04.2024
- 55% increase in census over 3 years.
- Increased Director of Clinical Service positions from 2 to 6.
- Pell City Patient Care Coordinators have trained schedulers throughout the ascension market and helped to develop the current education manual.
- ·Strived to provide the highest quality of care for our patients and maintained a 4-4.5 Star rating for “quality outcomes”.
- Maintained < 2% turnover rate
- Led the Culture committee and implemented “Thankful Thursday” email to recognize our associates. Also, implemented rounding calls, monthly birthday celebrations, and town halls to increase associate morale and engagement.
- Annual Projects- Past 4 years, provided over 100 Thanksgiving meals to our patients. Each discipline donated items. Participated in the St Clair and Blount county Christmas contest at the local parks, therefore promoting St Vincent’s home health in the community.
- Participation in Ascension Integration monthly meetings with the Ascension Health System and Ascension at Home Together with Compassus & Compassus Hospice.
- HCHB Analytic training to learn and implement Lupa management, VPE management, Oversight of EOE
- Financial review of budget monthly
- Worked with St Vincent’s Health system to develop Cardiac Standing orders, including IV Lasix in the home. Implemented the Cardiac Specialty program to focus on “high risk” patients; therefore, decreasing our rehospitalization rates. Program proved to be successful and implemented at our Vestavia branch.
- Implemented a hospice/ home health care team. Team meets monthly and discuss ways to improve our transition process. Promote “Right Care Right Time”.
- Managed a successful transition to HCHB with 94 associates.
- HHCAHPS -5 stars. 2019- awarded Top 20% SHP Patient Satisfaction score; 2020- awarded Top 5% SHP Patient Satisfaction scores. 2021 Top 20% SHP Patient Satisfaction score, 2022 Top 20% Patient Satisfaction score.
- Initiated new LPN position in office for telehealth
- Severed on McBee steering committee to improve workflow.
- Program of the Year 2021, Program of the Year 1strunner up 2022
Clinical Manager
St Vincent's Home Health
03.2016 - 12.2018
- Provided oversight off all patient care services and associates in St Clair county. Helped with patient assignments, coordinating patient care, coordinating referrals, assuring that all patient needs are continually assessed.
- Led monthly IDT meetings and provided OASIS education. Improved Outcomes by implementing the use of SHP scorecards. Met with Case managers monthly to discuss whys to improve Outcome measures and patient care.
- Regularly evaluated employee performance and provided feedback.
- Reviewed physician orders and OASIS documentation
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Oversight of successful 2016 Medicare survey. Developed and managed plan of correction for St. Clair associates; accepted by Medicare.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Hired and precepted 3 new Clinical Managers
- Assisted in growing census 30% over 2 years
Home Health RN Case Manager
Gentiva Home Health
12.2014 - 03.2016
- Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
- Expedited wound healing using advanced wound care techniques such as negative pressure therapy
- Increased patient satisfaction by providing compassionate care· Responsible for helping patients manage medical conditions in the home by organizing high quality daily care that is required.
- Assist patients in setting health long term goals to provide better care for oneself.
- Provide education on disease processes and wound care needs
- Monitor patient progression and report to medical providers any change
- Trained and mentored new employees in proper procedures and care techniques., addressing concerns, and advocating for their needs.
Patient Care Supervisor
St Vincent's Hospital Birmingham
02.2012 - 12.2014
- Supervised 42 associates on Med-Surg Step Down Unit.
- Scheduled nurses shifts and assignments
- Helped to maintain supply budget
- Ensured all associate stayed current with Certifications
- Member on the Critical Care Council and Infection Control Council
- Started Proventix program at St. Vincent’s Birmingham- sanitized stations were installed outside and inside every patient room
- Helped to maintain high HCAHP scores
- Implemented a standardized process for all Admissions.
RN Surgical Intensive Care Unit
St Vincent's Hospital Birmingham
05.2006 - 02.2012
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Helped to construct current visitor procedure for all intensive care units at St. Vincent’s Hospital
Education
Associate of Applied Science - Nursing
Central Alabama Community College
Childersburg, AL05-2006
Timeline
Regional Director of Operations
Compassus
04.2024 - Current
Executive Director
Ascension at Home
12.2018 - 04.2024
Clinical Manager
St Vincent's Home Health
03.2016 - 12.2018
Home Health RN Case Manager
Gentiva Home Health
12.2014 - 03.2016
Patient Care Supervisor
St Vincent's Hospital Birmingham
02.2012 - 12.2014
RN Surgical Intensive Care Unit
St Vincent's Hospital Birmingham
05.2006 - 02.2012
Associate of Applied Science - Nursing
Central Alabama Community College
Similar Profiles
Cassie GaunaCassie Gauna
Area Market Executive at CompassusArea Market Executive at Compassus
Terri WilsonTerri Wilson
Clinical Educator at CompassusClinical Educator at Compassus
Fedricka HobbsFedricka Hobbs
Area Market Executive at CompassusArea Market Executive at Compassus
ROBERT BARNESROBERT BARNES
Plumber at Barnes PlumbingPlumber at Barnes Plumbing
Bryan MeadowsBryan Meadows
Production Associate at Honda Manufacturing of AlabamaProduction Associate at Honda Manufacturing of Alabama