Summary
Overview
Work History
Education
Skills
Languages
Training
Timeline
Generic
Melissa Burgos

Melissa Burgos

Boynton Beach,FL

Summary

Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff. Record of successfully managing conflict resolution and talent acquisition.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

28
28
years of professional experience

Work History

HR Coordinator/Recruiter

Sobe Innovative Rehab
03.2023 - Current
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Creating EMR accounts for new therapists
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
  • Offer support by building rapport throughout the hiring process
  • Building rapport and relationships with team and candidates
  • Reviewed human resources paperwork for accuracy and completeness.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Partner with internal teams to resolve issues
  • Always deliver exceptional service for an incredible experience in every situation
  • Maintained several spreadsheets to ensure a seamless execution
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Managed and maintained accurate records of employee information using up-to-date human resource databases.
  • Assisted with recruitment process by posting therapy job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Organized company-wide events to boost morale and encourage team bonding.
  • Conducting Power Point weekly orientations to set team up for success

Account Executive

CareersUSA Recruiting Firm
04.2022 - 03.2023
  • Screen, call, interview and Recruit talent for various professional positions Nationwide
  • On- board and make sure they meet compliance for successful transition and starts
  • Follow up on their future goals and set them up to grow their careers
  • Build a rapport with companies nationwide to better understand their needs for success
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Store Manager/Team Lead/Brand Ambassador

Estée Lauder- Aveda
10.2010 - 07.2020
  • Business planning including setting sales goals and customer service targets, clientele, sales analysis and team scheduling
  • Consistently achieved top regional and national sales results
  • Lead, coached and develop a team of Sales Advisors to achieve all sales, customer service and operational tasks and reach set goals
  • Plan and execute events to achieve goals and awareness
  • Assist salon managers/owners and fellow retail merchants with executing events to increase brand awareness and business sales goals
  • Build and maintained relationships with like-minded brands to execute events
  • Create and maintained a rapport/relationships with clients, nurturing long term relationships
  • Coach and educate team to become Aveda advisors to execute sales goals on daily/weekly basis
  • Create retail and lifestyle event partners for the brand
  • Lead a team of professionals to promote a lifestyle of beauty, wellness, and environmental responsibility
  • Recruit, interview, hire and coach employees
  • Payroll management
  • Purchasing of Inventory and supplies needed for daily business
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager/Team Leader

Aveda
11.1999 - 09.2010
  • Business planning including setting sales and customer service plans and activities, daily clientele targets, sales analysis and team schedules
  • Lead, coach and develop a team of Sales Advisors to achieve all sales, customer service, clientele and operational tasks
  • Create and execute in-store and offsite events
  • Assisted store and salon managers with execution of events
  • Maintained retail and lifestyle event partners and relationships for the brand
  • Lead a team of advisors and professionals to promote a lifestyle of beauty, wellness, and environmental responsibility
  • Recruit, interview, hire and coach employees

Sales Associate

Macy's
04.1997 - 02.2005
  • Customer Service and achieve sales
  • Apply and enroll guests in instant credit cards
  • Inventory management

Education

Associates degree - Accounting

Johnson And Wales University
North Miami, FL
04.1999

High school diploma or GED -

Hialeah Miami Lakes High School
Hialeah Miami Lakes, FL
06.1997

Skills

  • Sales (20 years)
  • New employee orientations
  • Maintains confidentiality
  • Employee relations
  • Recordkeeping
  • Recruiting, Hiring and onboarding
  • Online position posting
  • Payroll Processing (10 years)
    Journal Entries and Tax Experience
    Accounts Receivable (2 years)

Languages

English - Fluent
Spanish - Fluent

Training

  • General manager (hospitality) — Proficient
  • June2020
  • Solving group scheduling problems and reading and interpreting P&L statements
  • Full results: Proficient
  • Sales skills — Proficient
  • February2022
  • Influencing and negotiating with customers
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

HR Coordinator/Recruiter

Sobe Innovative Rehab
03.2023 - Current

Account Executive

CareersUSA Recruiting Firm
04.2022 - 03.2023

Store Manager/Team Lead/Brand Ambassador

Estée Lauder- Aveda
10.2010 - 07.2020

Store Manager/Team Leader

Aveda
11.1999 - 09.2010

Sales Associate

Macy's
04.1997 - 02.2005

Associates degree - Accounting

Johnson And Wales University

High school diploma or GED -

Hialeah Miami Lakes High School

Similar Profiles

CREATE PROFILE
Melissa Burgos