Melissa BURNEY
Decatur,AL
Summary
Skilled Business Development leader offering 10+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
11
11
years of professional experience
Work History
Director of Sales and Business Development
Micor Industries
02.2019 - Current
- Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
- Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
- Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
- Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
- Researched new campaigns and industry trends, adjusting objectives and communicating to sales team for future amendments to existing protocol.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Business Development Manager
Rmci
09.2018 - 02.2019
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Compiled product and customer data to generate informed profit projections.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Import and Export Coordinator
Spherion/Panelpina
02.2014 - 02.2018
- Prepared and submitted reports on import and export activity to management.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Entered shipping information into computer system and estimated freight and postal rates.
- Originated and implemented operational processes and procedures, amplifying productivity.
Education
Bachelor Of Management And Organizational Studies - Operations Management
Concordia University Chicago
River Forest, IL11.2023
Bachelor Of Applied Arts And Science - Anthropology
Southern New Hampshire University
Hooksett, NH01.2017
Skills
- Sales Reporting
- Vendor Management
- Strategic Planning
- Territory Sales Management
- Performance Management
- Lead Generation
- Order Management
- Proposal Development
- Sales Tracking
- KPI Tracking
- Account Management
- New Business Development
- Strategic Account Development
- Client Relationship Management
- Business Planning
- Market Research
- Sales Operation
- POS Proshop Expert
- Business Development and Planning
- Database Management
- Review of Contracts
- Itar
- Samgov
- DFARS
- Can read blueprints
- Mil-specs
- Pipeline Management
- CRM Software
- ERP systems (E2, Proshop, JobBoss, Ariba, Exostar)
Timeline
Director of Sales and Business Development
Micor Industries
02.2019 - Current
Business Development Manager
Rmci
09.2018 - 02.2019
Import and Export Coordinator
Spherion/Panelpina
02.2014 - 02.2018
Bachelor Of Management And Organizational Studies - Operations Management
Concordia University Chicago
Bachelor Of Applied Arts And Science - Anthropology
Southern New Hampshire University
Similar Profiles
Kevin DeMentKevin DeMent
Machine Operator at Micor IndustriesMachine Operator at Micor Industries
Shawn WharryShawn Wharry
Journeyman Sheet Metal Worker at Prairie Metal Industries, Nordic Mechanichal, ASM Industries.Journeyman Sheet Metal Worker at Prairie Metal Industries, Nordic Mechanichal, ASM Industries.
AADIL HUSSAINAADIL HUSSAIN
Sr QA/QMS Engineer at APS Industries Ltd.Customers-FIEM IndustriesSr QA/QMS Engineer at APS Industries Ltd.Customers-FIEM Industries
Nickolas BaileyNickolas Bailey
Correctional Officer Senior at Alabama Department Of CorrectionsCorrectional Officer Senior at Alabama Department Of Corrections
Nicole CoffeyNicole Coffey
Machine Operator at Federal-MogulMachine Operator at Federal-Mogul