Melissa Burns
Orangevale,CA
Summary
I'm a talented owner,enjoy customer service and facility oversight skills with more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.
I enjoy working with others, and lead by example. There is no task I would ask my employees or co-workers to do that I wouldn't jump in to do myself.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner
The Burns And The Bees Honey Company
Orangevale
12.2019 - Current
- Interacted well with customers to build connections and nurture relationships.
- Worked to establish key internal functions and outline scope of positions for new organization.
- Established connections with others in our industry,
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
District Trainer
National Money Mart
Edmonton Alberta, Canada
11.1997 - 06.2022
- Maintained accurate records of employee training history, leading to informed decision-making regarding future development plans.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Reduced process lags by training [Number] employees on best practices and protocols.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
- Enhanced employee skill sets through development and execution of comprehensive training curriculums.
- Implemented innovative learning technologies to enhance the delivery and absorption of critical information during training sessions.
- Trained and mentored 8 new personnel hired to fulfill various roles.
- Developed training modules to support staff for company wide knowledge-base updates.
- Created online training module suites to implement into primary training tools for new employees.
- Improved district training programs by conducting thorough needs assessments and implementing tailored solutions.
- Provided coaching and mentoring to employees.
- Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for new hire training.
- Built and maintained professional relationships with vendors and suppliers.
- Built over 3 training programs from conception through delivery while developing curriculum, training collateral, progress reports and client specifications.
- Conducted regular audits of course materials to ensure compliance with industry standards and best practices.
- Facilitated ongoing professional development opportunities for employees, fostering a culture of continuous learning.
- Collaborated with subject matter experts to develop accurate and engaging content for instructional materials.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring- 5 developed employees for branch management, 3 assistant managers.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
Administrative Assistant
Clr-a
Calgary,Alberta, Canada
08.2002 - 03.2004
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Scheduled office meetings and client appointments for staff teams.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed department budgets and generated financial reports for management review.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Developed strategies to streamline office.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Branch Manager
National Money Mart
Edmonton, Alberta, Canada
11.1997 - 06.2002
- Established and checked coding procedures, monitored reports and updated internal files.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Launched new training program to boost employee skills and staff retention rate.
- Consulted customers to boost product sales and services.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with regulatory guidelines and requirements.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Examined customer loan applications for loan approvals and denials.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Assessed employee performance and developed improvement plans.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Biotechnology
Concordia University College
Edmonton Alberta, CanadaHigh School Diploma -
Queen Elizabeth Compostite High School
Edmonton, Alberta, Canada06.1991
Skills
Resource Allocation
Payroll Administration and Timekeeping
Social Media Marketing
Sound Judgment
Accomplishments
- Supervised team of 10 staff members.
Certification
- Licensed Food Handler - [Timeframe]
- Master Gardener, Sacramento County Training - 2013
Affiliations
- VFW 6158
Timeline
Owner
The Burns And The Bees Honey Company
12.2019 - Current
Administrative Assistant
Clr-a
08.2002 - 03.2004
District Trainer
National Money Mart
11.1997 - 06.2022
Branch Manager
National Money Mart
11.1997 - 06.2002
Bachelor of Science - Biotechnology
Concordia University College
High School Diploma -
Queen Elizabeth Compostite High School