Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Melissa Burns

Orangevale,CA

Summary

I'm a talented owner,enjoy customer service and facility oversight skills with more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.

I enjoy working with others, and lead by example. There is no task I would ask my employees or co-workers to do that I wouldn't jump in to do myself.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Owner

The Burns And The Bees Honey Company
12.2019 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Worked to establish key internal functions and outline scope of positions for new organization.
  • Established connections with others in our industry,
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

District Trainer

National Money Mart
11.1997 - 06.2022
  • Maintained accurate records of employee training history, leading to informed decision-making regarding future development plans.
  • Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
  • Reduced process lags by training [Number] employees on best practices and protocols.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
  • Enhanced employee skill sets through development and execution of comprehensive training curriculums.
  • Implemented innovative learning technologies to enhance the delivery and absorption of critical information during training sessions.
  • Trained and mentored 8 new personnel hired to fulfill various roles.
  • Developed training modules to support staff for company wide knowledge-base updates.
  • Created online training module suites to implement into primary training tools for new employees.
  • Improved district training programs by conducting thorough needs assessments and implementing tailored solutions.
  • Provided coaching and mentoring to employees.
  • Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for new hire training.
  • Built and maintained professional relationships with vendors and suppliers.
  • Built over 3 training programs from conception through delivery while developing curriculum, training collateral, progress reports and client specifications.
  • Conducted regular audits of course materials to ensure compliance with industry standards and best practices.
  • Facilitated ongoing professional development opportunities for employees, fostering a culture of continuous learning.
  • Collaborated with subject matter experts to develop accurate and engaging content for instructional materials.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring- 5 developed employees for branch management, 3 assistant managers.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.

Administrative Assistant

Clr-a
08.2002 - 03.2004
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Scheduled office meetings and client appointments for staff teams.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Managed department budgets and generated financial reports for management review.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Developed strategies to streamline office.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Branch Manager

National Money Mart
11.1997 - 06.2002
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Launched new training program to boost employee skills and staff retention rate.
  • Consulted customers to boost product sales and services.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Complied with regulatory guidelines and requirements.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Complied with established internal controls and policies.
  • Developed strategic plans for day-to-day financial operations.
  • Examined customer loan applications for loan approvals and denials.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Assessed employee performance and developed improvement plans.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed and maintained courteous and effective working relationships.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Science - Biotechnology

Concordia University College
Edmonton Alberta, Canada

High School Diploma -

Queen Elizabeth Compostite High School
Edmonton, Alberta, Canada
06.1991

Skills

  • Resource Allocation

  • Payroll Administration and Timekeeping

  • Social Media Marketing

  • Sound Judgment

Accomplishments

  • Supervised team of 10 staff members.

Certification

  • Licensed Food Handler - [Timeframe]
  • Master Gardener, Sacramento County Training - 2013

Affiliations

  • VFW 6158

Timeline

Owner

The Burns And The Bees Honey Company
12.2019 - Current

Administrative Assistant

Clr-a
08.2002 - 03.2004

District Trainer

National Money Mart
11.1997 - 06.2022

Branch Manager

National Money Mart
11.1997 - 06.2002

Bachelor of Science - Biotechnology

Concordia University College

High School Diploma -

Queen Elizabeth Compostite High School

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Melissa Burns