Melissa Bushey
St Augustine
Summary
Proven leader with extensive experience in customer service management and store organization, notably at Vintage Clothing Co. Excelled in enhancing operational efficiency and team development, achieving significant improvements in customer satisfaction. Skilled in multitasking and prioritizing, with a strong focus on merchandise inspection and fostering a positive team atmosphere.
Overview
16
16
years of professional experience
Work History
Retail Shift Supervisor
Vintage Clothing Co
02.2015 - Current
- Shift Supervisor/Key holder (2015-2018) responsibilities to include opening/closing procedures of store such as counting registers, prepare end of day deposits and receipts
- Ensured compliance with company policies and regulations throughout daily operations, maintaining a safe working environment for all staff members.
- Passionate about learning and committed to continual improvement.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assisted with employee training and development, fostering a strong team atmosphere focused on growth and success.
Commercial Lines Account Manager
Herbie Wiles Insurance
10.2017 - 10.2022
- Managed a book of business including admitted and non-admitted Property, Casualty, Flood, Professional, Crime etc. for various types of businesses, professions, Condominium/Homeowners Associations etc.
- Improved account retention rates with exceptional customer service skills and prompt issue resolution.
- Processed documents such as applications, endorsements,certificates of insurance, renewals, cancellations etc. required by law/company procedures
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Claim intake/processing
- Negotiated competitive insurance rates with carriers, maximizing value for clients.
- Conducted thorough risk assessments for potential clients, accurately identifying exposure areas and recommending optimal coverage options accordingly.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
Dry Cleaner Customer Service Representative/Shift Manager
Hampden Dry Cleaners
08.2008 - 02.2015
- Single employee responsible for running any of three branc locations during shift.
- Managed garment handling carefully, preventing damage or loss of customers'' items.
- Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
- Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Delivered prompt service to prioritize customer needs.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA06-2011
Skills
- Customer service management
- Store organization
- Merchandise inspection
- Multitasking and prioritizing
Accomplishments
- Customer Service Representative License 440 - Florida 2017
- Property & Casualty License 220 - Florida 2018
Timeline
Commercial Lines Account Manager
Herbie Wiles Insurance
10.2017 - 10.2022
Retail Shift Supervisor
Vintage Clothing Co
02.2015 - Current
Dry Cleaner Customer Service Representative/Shift Manager
Hampden Dry Cleaners
08.2008 - 02.2015
High School Diploma -
Cumberland Valley High School
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