Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Bushmaker

Oconto,WI

Summary

Reliable Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Patient Service Representative

Aurora Health Care
12.2022 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.

Patient Service Representative

Aurora BayCare Medical Center
08.2020 - 10.2022
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Used EPIC to schedule appointments.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Delivered support to medical staff in completion of patient paperwork.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Call Center Customer Service Representative

Humana
10.2019 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.

Education

No Degree - General Studies

University Of Wisconsin Marinette
Marinette WI

High School Diploma -

Lena High School
Lena, WI
05.2014

Skills

  • Office Administration
  • Patient Greeting
  • Payment Collection
  • Document Filing
  • Patient Registration
  • Multi-Line Telephone Systems
  • Customer Service
  • HIPAA Compliance
  • Outbound Calling
  • Word Processing
  • Good Listening Skills
  • Reliable
  • Respectful

References

  • Kristen Lensmeyer

     Phone: ( 920) 905-3246

     Email: lensmeyer21@gmail.com

     Relationship :  Friend 

  

  • Craig Huberty

     Phone : (920) 604-2593  

     Email : huber384.umn.edu

     Relationship : Family Friend


  • Geralyn Herald

      Phone : (920) 373-5038

      Relationship : Family Friend 


  • Jamie Villas

   Phone: (715) 923-1923

   Email : jamievillas@hotmail.com

   Relationsip : Family Friend 

Timeline

Patient Service Representative

Aurora Health Care
12.2022 - Current

Patient Service Representative

Aurora BayCare Medical Center
08.2020 - 10.2022

Call Center Customer Service Representative

Humana
10.2019 - 08.2020

No Degree - General Studies

University Of Wisconsin Marinette

High School Diploma -

Lena High School

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Melissa Bushmaker