Melissa Bussell

• Provided coverage option information to assist clients in protecting assets.
• Promoted products and services using upselling and other sales strategies.
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Obtained underwriting approval by completing application for coverage.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Collected premiums on or before effective date of coverage.
• Maintained high standards of customer service by building relationships with clients.
• Increased sales of life insurance products through tactical customer outreach.
• Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Calculated quotes and educated potential clients on insurance options.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Upsold additional products and services after identifying customer needs and requirements.
• Developed sales leads from direct referrals, networking and targeted marketing campaigns.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Utilized CRM software to manage client relationships.

• Established residential cleaning customers, optimized and enforced business policies to maintain consistency and high-quality standards across customer base
• Clean residential homes and rental properties

• Delivered quality customer service to address urgent needs and cleaning requests
• Completed laundry and dry cleaning services with special attention to detail
• Cleaned several locations weekly with consistently high customer satisfaction ratings

• Individualized and specialized mobile massage centered around convenience to massage clients
• Performed Swedish relaxation massage,hot stone, essential oil and neuro muscular therapy massage

• Adeptly managed a multi-line phone system and pleasantly greeted all patients
• Verified patients' eligibility and claims status with insurance agencies
• Precisely completed appropriate claims paperwork, documentation and system entry
• Precise billing and coding of medical claims for various hospital and nursing facilities
• Evaluated patients' financial status and established appropriate payment plans.
• Verified proper ICD-9 coding on claims.
• Complied with all HIPAA Privacy and Security Regulations

• Individualized and unique healing to each patient after chiropractic care, and follow up plan of care
• Coordinated plan of care with Chiropractor
• Kept updated patient records after each massage session
• Maintained clients' treatment records and designed long-term care programs for clients
• Explained proper care, exercises and follow up information to patient
• Maintained and sanitized massage therapy room
• Performed chair massage for outside marketing events
• Maintained and stocked inventory of all care products and office supplies

• Answered phone and maintained cleaning appointment schedule
• Cleaned several locations every week with consistently high customer satisfaction ratings
• Offered deep cleaning expertise to clients in need of extra support
• Used time management and efficient cleaning methods to meet deadlines
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs
• Worked alongside other cleaners to complete sizable jobs in corporate office buildings
• Delivered quality customer service to address urgent needs and cleaning requests

• Calculated quotes and educated potential clients on insurance options.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Promoted products and services using upselling and other sales strategies.
• Provided coverage option information to assist clients in protecting assets.
• Obtained underwriting approval by completing application for coverage.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Training in general education courses such as English, Algebra, Sociology, and business.