Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Bustos

Houston,TX

Summary

Proven leader and efficient organizer, excelled at The Millennium Group by enhancing mail service operations and boosting team productivity. Expert in Microsoft Excel and adept in critical thinking, significantly improved package tracking accuracy and streamlined mail sorting processes. Achieved notable customer satisfaction levels through exceptional service and problem-solving skills. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
19
years of professional experience

Work History

Mail Services Lead

The Millennium Group
08.2021 - Current
  • Led a team of mail service employees, providing guidance and support for optimal performance and productivity.
  • Optimized workflow processes by analyzing daily operations data and making informed recommendations for improvements where needed.
  • Implemented new tracking systems for packages, resulting in better accountability and reduced instances of lost or misplaced items.
  • Improved mail processing efficiency by implementing updated sorting techniques and streamlined workflows.
  • Maintained open lines of communication with various departments to address any mail-related issues or concerns promptly.
  • Mentored and trained new team members on company policies, best practices, and mail handling procedures, ensuring a seamless transition into their roles.
  • Coordinated incoming and outgoing mail, ensuring timely and accurate deliveries to recipients.

Reception Clerk

Sodexo USA
08.2011 - 03.2020
  • Efficiently processed invoices and expense reports in collaboration with finance department personnel for accurate budget tracking purposes.
  • Handled confidential documents securely, protecting sensitive information from unauthorized access or disclosure.
  • Maintained a professional atmosphere in the reception area, creating a positive first impression for clients and visitors.
  • Achieved high levels of customer satisfaction through consistent and professional interactions with clients, colleagues, and visitors.

Assistant Manager

America Buffet
08.2005 - 08.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

GED -

Hastings High School
Houston, TX
05.2006

Skills

Mail Sorting

Package handling

Active Listening

Critical Thinking

Microsoft Excel

Customer Service

Maintaining cleanliness

Work Prioritization

Languages

Spanish
Native or Bilingual

Timeline

Mail Services Lead

The Millennium Group
08.2021 - Current

Reception Clerk

Sodexo USA
08.2011 - 03.2020

Assistant Manager

America Buffet
08.2005 - 08.2011

GED -

Hastings High School

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Melissa Bustos