Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Butler

Marietta

Summary

Dynamic customer service professional with a proven track record at Total Distribution Service Inc., excelling in problem resolution and active listening. Adept at utilizing SAP for efficient data entry and enhancing customer satisfaction through effective communication. Recognized for fostering client relations and driving loyalty, contributing to a positive service environment.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Total Distribution Service Inc.
02.2025 - Current
  • Assisted customers with inquiries and provided accurate product information.
  • Resolved customer complaints effectively, ensuring satisfaction with service.
  • Utilized SAP software to track customer interactions and streamline support processes.
  • Collaborated with team members to enhance service delivery and improve customer experiences.
  • Maintained a positive attitude while managing high call volumes during peak hours.
  • Documented customer feedback for continuous improvement of service procedures.
  • Adapted quickly to new systems and protocols, demonstrating flexibility in a fast-paced environment.
  • Supported onboarding of new staff by sharing knowledge of customer service best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Quality Control Technician

Kraton Polymers
07.2023 - 01.2025
  • Conducted routine inspections of products to ensure compliance with quality standards.
  • Assisted in documenting quality control processes and results for reporting purposes.
  • Monitored production lines to identify defects and implemented corrective actions promptly.
  • Collaborated with team members to enhance product quality through effective communication.
  • Analyzed test results and provided feedback to improve manufacturing processes continuously.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Utilized quality management software to track inspection data and report findings effectively.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
  • Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.

Customer Service Representative

REO
10.2021 - 07.2023
  • Utilized SAP, Excel, Word, Logimax software to track customer interactions and streamline support processes.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Certified Surgical Technologist

WVU Medicine
10.2018 - 10.2021
  • Assessed and prepared surgical instruments for various procedures, ensuring readiness and sterility.
  • Assisted surgeons during operations by passing instruments and maintaining a sterile field.
  • Monitored patient vital signs and communicated changes to surgical team promptly.
  • Collaborated with nursing staff to ensure optimal patient care pre- and post-surgery.
  • Maintained accurate inventory of surgical supplies, facilitating efficient workflow in operating rooms.
  • Implemented improvements in instrument organization, enhancing efficiency during surgeries.
  • Participated in quality assurance initiatives, contributing to enhanced safety standards in the OR.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
  • Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
  • Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
  • Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
  • Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Mentored junior staff members on proper techniques and best practices within the field of surgical technology, promoting professional growth among peers.
  • Performed accurate instrument counts, preventing potential surgical complications due to retained items.
  • Contributed to reduced infection rates by diligently practicing proper sterilization techniques for instruments and equipment.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.

Education

Waterford High School
Waterford

Certificate of Technical Studies - Surgical Technology

Washington County Career Center Adult Education
Marietta
06-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Product knowledge
  • Paperwork processing
  • Administrative support
  • Microsoft PowerPoint
  • Clerical support
  • Filing
  • Order fulfillment
  • Recordkeeping strengths
  • Account updating
  • Spreadsheets

Timeline

Customer Service Representative

Total Distribution Service Inc.
02.2025 - Current

Quality Control Technician

Kraton Polymers
07.2023 - 01.2025

Customer Service Representative

REO
10.2021 - 07.2023

Certified Surgical Technologist

WVU Medicine
10.2018 - 10.2021

Waterford High School

Certificate of Technical Studies - Surgical Technology

Washington County Career Center Adult Education

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