Melissa Butts
Georgetown,KY
Summary
Multi-talented Event Staff versed in pre-event, event and post-event support. Personable, upbeat and focused on making events successful with efficient and organized support. Ready to apply myexperience and diverse skills to a new role.
Overview
12
12
years of professional experience
Work History
Warehouse Assistant/Event Worker
Lunasa Events
11.2019 - 03.2020
- Maintained and distributed inventory for functions and events.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Input inventory into computer system.
- Maintained warehouse in clean and orderly state.
- Provided excellent customer service for events.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, and oversaw proper seating.
- Responded to inquiries from attendees and addressed any issues or complaints.
Optical Assistant/ Office Assistant
Muha Eyecare Center
06.2012 - 09.2014
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Managed administrative duties with phone reception, appointment scheduling and payment processing, maintaining files and obtaining preauthorizations on insurance.
- Collaborated with optometry staff to reach individual and team goals.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Maintained inventory levels and accurate records of contact lenses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Cleaned or sterilized pre-testing equipment, Dr equipment, and maintained a clean office and waiting area.
Activities Coordinator/Assistant
Elliott Nursing And Rehabilitation Center
05.2009 - 08.2011
- Facilitated special activities on weekends and evenings.
- Coordinated, planned, developed and implemented activities designed to enrich lives of dementia unit residents.
- Maintained and ordered supplies for activities.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Assisted in organizing fundraising events to support department and raise money for future activities.
- Assigned volunteers to specific activity responsibilities and offered adequate materials and supervision to accomplish goals.
- Promoted and communicated upcoming activities to residents, families and associates.
- Prepared event materials, staged spaces and coordinated activities with other departments.
Shift Manager
McDonald's
11.2007 - 10.2008
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
Social Work
Morehead State University
Morehead, KYUndecided
Kentucky Christian University
Grayson, KYHigh School Diploma -
Infinite Possibilities Christian Academy
Sandy Hook, KY05.1999
Skills
- Preparing for Events
- Self-Driven and Motivated
- Supply Organizing
- Flower Arranging
- Staff Assistance
- Equipment Storage
- General Cleaning Skills
Timeline
Warehouse Assistant/Event Worker
Lunasa Events
11.2019 - 03.2020
Optical Assistant/ Office Assistant
Muha Eyecare Center
06.2012 - 09.2014
Activities Coordinator/Assistant
Elliott Nursing And Rehabilitation Center
05.2009 - 08.2011
Shift Manager
McDonald's
11.2007 - 10.2008
Social Work
Morehead State University
Undecided
Kentucky Christian University
High School Diploma -
Infinite Possibilities Christian Academy
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