Melissa Butts
Spring Mills,Pennsylvania
Summary
Proven leader in operational efficiency and customer service management, with a robust background at Maxwell Trucking & Equipment. Excelled in inventory control, enhancing client relations, and streamlining financial operations. Demonstrated ability to manage critical scheduling coordination and foster team development, achieving significant improvements in operational workflow.
Overview
35
35
years of professional experience
Work History
Shop Coordinator
Maxwell Trucking & Equipment
05.2020 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted business' development by building and maintaining relationships with new clients.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Researched issues to obtain appropriate answers to customer inquiries.
- Schedule customer jobs in to shop for the techs,
- Billing for all jobs to the facility
- Maintenance timeclock punches for employees and work job work orders
- Parts manager for the mechanic
- Write quotes for customers wanting work done on equipment and truck builds
Sales Associate
Sams Club
05.2016 - 12.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Managed deli, coolers and freezers
- Forklift operator
Invoice Clerk
Wal-Mart Supercenter
01.1990 - 05.2016
- Leaded invoice clerk for support to 9 other walmarts before calling home office with issues.
- Was lead accountant for 15 years before coming the invoice clerk for 10 years. Also was lead supporter for account and travel to other store with issues on accounting and internal theft.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Suggested process improvements to invoice procedures to streamline workflow.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Processed invoices and payments in line with company policies and procedures.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Filed claims for overages and shortages
- Cleared journals
Education
Diploma - General Studies
State College Area High School
State College, PA06.1988
Skills
Scheduling
Inventory
Accounting
Invoicing
Shop coordinator
- Scheduling Coordination
- Operational Efficiency
- Retail Inventory Management
- Supply Ordering
- Customer Service Management
- Shift Scheduling
- Financial operations management
- Inventory Management
- Order Management
- Inventory Control
- Accurate Cash Handling
- Staff Supervision
- Bank and Safe Deposits
- Customer Service
- Leadership Development
- Customer Relations
- Work Planning and Prioritization
Accomplishments
- Achieved proper inventory by completing transfer request, B.O.L claims for midships with accuracy and efficiency.
- Supervised team of 15 or more staff members.
Timeline
Shop Coordinator
Maxwell Trucking & Equipment
05.2020 - Current
Sales Associate
Sams Club
05.2016 - 12.2023
Invoice Clerk
Wal-Mart Supercenter
01.1990 - 05.2016
Diploma - General Studies
State College Area High School